Quality/ Process Analyst

2 weeks ago

Sydney, Australia Certis Security Australia Full time

At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values -safety, integrity, customer focus, teamwork, courage, care and professionalism.

Much like Australia itself, Certis is a unique blend of people, cultures and expertise that make us who we are today. We inspire businesses to unlock safer, smarter and better ways of safeguarding their assets, people and customers.

Certis integrated security solutions are backed by advanced technology and operated by our highly skilled staff across corporate, aviation, front-line services and concierge support, ensuring our business is sustainable and future-proof.

Certis Security Australia
Certis Security Australia and its operating companies SNP Security and BRI Security is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide. Key Responsibilities
- Engages all levels of the BU / Dept by providing QM & CSDS guidance and leadership
- Reinforce CSDS principles and drive CSDS Objectives
- Solicit feedback and suggestions for continuous improvement, conducts outreach programs / workshops for Quality Mindset Awareness & Voice of Customers
- Strategize, Plan & Implement Certis Service Delivery System (CSDS) program initiatives (within and across BU/Dept/Country/states.)
- Manage CSDS Activities including stock-taking of progress in adoption of CSDS
- Monitor and facilitate CSDS Sites/Processes Certifications, Key Performance Indicators (KPIs) and all CSDS Audit & Compliance Systems
- Assist CSDS Champions and Managers work together to ensure that their KPIs for CSDS are met, and seek justify if KPIs were not met.
- Provide guidance and drive CSDS initiatives within the BU / Dept
- Inform and monitor and drive Year on Year CSDS Audit and KPI submission for BU / Dept
- Responsible for the uphold governance of the CSDS Quality Manual
- Facilitate BU / Dept De-centralised trainings & CSDS workshop
- To instill Continuous Improvement mindset, he / she shall be responsible to work with key stakeholders to establish, review, and analyze the KPIs that forms the fundamental of prioritizing and solving the problems for a better result in a continuous cycle
- Review of work processes to strive for continuous improvement
- Sustains high standard of Quality Performance
- As a catalyst, he / she is expected to be ready to drive CHANGE at all times Qualification
- Bachelors of Science in Engineering or Quality related field is preferred.Experience
- Willing to travel to different Client sites.
- Certification as a Lean Six Sigma Black Belt (or equivalent) is required.
- Must have a minimum of 5 years of Lean Six Sigma experience with hands on experience - Planning, Implementing, Coaching and Mentoring
- Must have a minimum of 3 years of Project Management, Performance Improvement, and Business Management related experience
- Extensive experience in developing and implementing Quality Management System
- Exemplary interpersonal skills with an ability to communicate at all levels to maintain relationships and cooperation in pursuing organizational goals.
- Must be able to influence, negotiate, and resolve conflicts to reach consensus around common goals. Diversity Statement

NSW - Master Licences
- 400674602 (SNP)
- 405149073 (CSA)

ACT Master Licences
- 17501220 (SNP)
- 17501742 (CSA)

Security Firm Licences
- QLD 41315 (SNP)
- NT 345 (SNP)
- QLD 3158254 (CSA)

Security Agents Licences
- WA SA48240 (SNP)
- WA SA58716 (CSA- WA)
- SA ISL178143 (SNP)
- SA ISL235794 (CSA)
- TAS 3020 (SNP)

Private Security Business Licences
- VIC 652 - 374 - 32S (SNP)
- VIC 689b - 218 - 50S (CSA- VIC)

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