Events and Catering Coordinator

7 months ago

Melbourne, Australia Hub Australia Full time

Embrace work-life balance with a Mon-Fri routine: reclaim your weekends
- Join ranks with of Australia's top orgs, certified as a Great Place to Work
- Expand your skills and career trajectory with a professional development fund

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us

We're looking for a passionate and detail-oriented **Serviced Meeting Spaces Events and Catering Coordinator **to join our dynamic Operations team. This role is crucial in our mission to deliver exceptional service and unforgettable experiences. You'll play a pivotal role in ensuring the seamless execution of meetings, catering, and events, making every detail perfect and every client delighted. Working closely with our Serviced Meeting Spaces Sales Team and the broader Operations team, you'll be at the centre of coordination, ensuring a cohesive approach to delivering outstanding client experiences.

**What your day to day will look like (but not limited to)**:

- Collaborate directly with clients to grasp their needs and provide expert advice on meeting execution, catering options, and event management.
- Lead the planning, execution, and follow-up of a range of events, from small meetings to large corporate functions, working closely with our Serviced Meeting Spaces Sales Team and Operations team to ensure seamless delivery.
- Work directly with the Operations Support Team to support rosters for SMS event management, provide guidance on additional Cafe requirements and resources.
- Coordinate all aspects of catering services, meticulously planning menus and managing dietary requirements, in harmony with the Operations team's standards.
- Guarantee meeting spaces are booked, set up impeccably, meeting client specifications
- Develop strong relationships with vendors, suppliers, and internal teams to ensure top-tier service delivery, collaborating extensively with the Operations and Sales teams.
- Partner with the sales team to devise creative customer offerings, maintaining a strong, seamless connection for an unrivalled customer experience.
- Uphold stringent health and safety regulations, particularly in food safety, to uphold our high standards.
- Solicit and integrate feedback for continual service improvement, always aiming to enhance client satisfaction with each event.
- Demonstrable experience in organising and managing a variety of events, consistently exceeding client expectations.
- Background in customer service within the hospitality or events sector, evidencing an ability to deliver premier experiences.
- Stellar communication skills to ensure clear and effective interaction with clients, vendors, and team members
- A dedication to exceptional customer service, with a proven track record of surpassing client expectations.
- Ability to manage multiple projects with precision, prioritise effectively, and meet deadlines in a dynamic environment.
- A proactive problem-solver, ready to address challenges and generate inventive solutions.
- A team player, fostering a positive environment and collaborating efficiently to achieve shared objectives.
- Flexible and adaptable, capable of responding to changing needs and unexpected challenges with poise.

**The perks of working with Hub**:

- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
- Expand your skills and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for

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