Showroom Manager

5 months ago

Canberra, Australia King Living Full time

Collaborative & inclusive working environment
- Established innovative Australian brand with huge growth potential
- Attractive remuneration & lucrative uncapped team commission

Since 1977, **King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

**King Living** has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China and Thailand.

At **King Living**, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

**The Opportunity**

We are looking for an experienced, organised, innovative, and forward-thinking Showroom Manager to lead, mentor and motivate our well established and high performing team in our Canberra store.

As one of our **King Living** brand ambassadors, you are personable, positive, dynamic, proactive, and easily engage with your team and customers, building strong relationships to deliver the best customer experience.

In this key role, you will actively lead the team from the front to achieve sales targets, ensure the smooth running of the showroom, our people and stock management.

Your success will come from your ability to build a collaborative team who are passionate about our products, show their flair for design, and through ongoing product training and knowledge, provide a customised solution to suit each customers’ home, family, and lifestyle.

**_Full-time role (you will need to be available to work a day on the weekend)_**

**The Role**:

- Maintain and support the daily operation of the showroom according to King Living standards, following policies and procedures including WHS
- Conduct daily showroom team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
- Continuously develop the store’s sales operations to optimise turnover, to present the store and our product to the highest standard and to provide outstanding customer service
- Effectively manage the sales team to achieve business goals, whilst facilitating ongoing product and sales training, and building a strong, collaborative culture
- Complete showroom rosters three months in advance (considering employee availability & leave requirements, as well as rostering high performers at peak periods) and communicate to all showroom employees.
- Liaise and help to facilitate the smooth running of changeovers for campaigns working closely with the visual merchandising team
- Establish and build customer relationships, and manage and resolve all customer complaints as required
- Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and POS Be aware of competitor product offerings and promotions

**About You**:
To be successful you will be confident with customers, experienced and focused in leading/supporting and managing a team, be driven to achieve, great with training and product knowledge, and be a fantastic salesperson.
- Previous experience in a similar role managing a premium brand
- You are customer obsessed
- Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture
- Demonstrated leadership in organising and managing a team, performance management, selling skills, visual merchandising, operational routines, and IT systems
- Ability to understand store budgets, to effectively run an operational store
- High attention to detail and able to problem solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers
- Experience working with têxtiles, furniture design or Interior Design (advantageous)
- A team player who is flexible, and adaptable to assist the greater team when required
- Results-focused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns
- Confident communication skills, both written and verbal, with excellent professional presentation
- Intermediate ability in computer skills, including the Microsoft Office suite.

**King Living **values innovation and creativity, and our people are at the very core of everything we do. **King Living** is an ideal place to grow, develop and make the most of opportunities as we continue to grow.

**King Living Benefits and Our Offer to You**
- Career development and ongoing product training
- Supportive and friendly team environment with a true family feel
- Generous employee, family, and friend

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