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Customer Experience Manager

7 months ago

Indooroopilly, Australia Mombasa Rose Full time

At Mombasa Rose Boutique you’ll be part of a creative and dynamic team. We are a family run business searching for an organised and energetic individual who loves fashion.

Are you an adaptable, proactive and hands on? If your answer is yes, then we would love for you to apply

**Your key responsibilities will include**:

- Managing the day to day customer care including taking customer calls.
- Monitoring and managing customer care on our social media channels.
- Assisting with order processing during busy periods.
- Processing customer returns.
- Assisting with the processing of incoming stock.
- Assisting with weekly online collection merchandising.
- Maintain and update inventory records.
- Ability to undertake accurate stocktaking.

**To be Successful, you will have**:

- At least 1 year prior experience in eCommerce or fashion retail.
- Be able to perform repetitive picking & packing.
- Good computer skills. Experience with Shopify and AusPost considered a plus.
- Have a great memory for products styles/names.
- A team player who is willing to pitch in outside of the scope of their role when required.
- Flexible and professional approach to work.
- An ability to remain calm and to work fast during peak trading times.
- Has the ability to follow directions and processes to company standards.

**Additional Information**:

- Must be available Monday to Friday
- We are closed weekends.
- The office is located in Indooroopilly, Brisbane.
- The position is 38hrs per week
- There are 3 dogs in the office.
- This role can be offered at reduced hours as a permanent part time position if more flexibility is needed by the applicant.

**To be considered for this role applicants must include a CV and cover letter.**

**Salary**: $55,000.00 - $58,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Christmas bonus

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Retail: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person