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Customer Experience Specialist

1 month ago


Indooroopilly, Australia People's Choice Full time

We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

At People First Bank, we are passionate about our members and strive to provide the right solutions and appropriate outcomes with every interaction.

This role is part of a team that focuses on delivering consistent high-quality customer service, engaging in needs-based conversations, and building relationships to help members achieve their long-term financial goals.

The successful candidate will be responsible for assisting members with transactional needs and enquiries, educating them on digital and mobile banking tools, and collaborating with the team to achieve strategic goals.

As a member-owned bank, we value inclusivity, friendliness, and motivation among our employees. We believe in supporting our team members' success and providing opportunities for career development and training.

Some key responsibilities of this role include:

  • Providing exceptional customer service and support to members
  • Engaging in needs-based conversations to find suitable solutions
  • Building strong relationships with members to help them achieve their financial goals
  • Educating members on how to use digital and mobile banking tools

We are looking for a confident communicator with a genuine passion for helping people. The ideal candidate will have cash handling and reconciliation experience, be digitally savvy, and able to quickly grasp new systems.

In return, we offer a range of attractive benefits including career development opportunities, discounts on financial products and services, and a peer-driven recognition program.

We also offer paid parental leave and special leave provisions, employee banking benefits, and discounted insurances. Additionally, we have a dedicated Employee Assistance Program and access to wellness initiatives for you and your immediate family members.

Paid volunteering days and access to a diverse range of community and charitable initiatives are also available.

Our estimated salary for this role is around $65,000 per annum, based on industry standards and location factors. However, please note that salaries may vary depending on individual circumstances.