Centre of Excellence Lead, Digital Experiences

5 months ago

Sydney, Australia Commonwealth Bank Full time

You can blend strategy, product vision, execution and care for the customer experience
- You are a unique blend of strategic thinker and tenacious optimisation expert
- You have experience managing complex product roadmaps, product and portfolio prioritisation, with extensive stakeholder management experience to drive exceptional customer oriented digital solutions
- Join us on our next evolution as we craft brilliant digital experiences that are seen 13 millions times a day

**Your Team**

Within Retail Banking Services (RBS), the Digital Experience Domain drives the strategy and delivery behind CBA’s market leading Commbank app, delivering an integral service and brilliant experiences to over 9m digitally active customers.

**Your impact and contribution**

The **Centre of Excellence Lead, Digital Experiences **is a product strategist, digital thought leader, methodical with prioritisation, and a leader who is driven by a desire to create exceptional experiences for our customers.
- You will work closely with the Digital Domain Lead and the Crew Leads to evolve the strategic vision and roadmap for Digital Experiences to maximise value and impact.
- You will be responsible for maximising the delivery of business and customer value, with effective prioritisation, in line with priorities and objectives of the Group and the Digital Experience domain
- Within your Centre of Excellence, you will lead an exceptionally experienced Digital Operations team, communications and front-line specialists, Insights and Analytics squads, and product strategy to facilitate ‘flow-to-work’ capability to support the Crews and collective Digital Experiences domain.
- You’ll build the governance guardrails, ways of work, frameworks and patterns, to enable consistent and best in class digital experience for our customers, maximising scale and speed to market, with robust analytics and a relentless optimisation mindset.
- You will think strategically to find those hidden opportunities to unlock value for our people, processes, and technology.
- Your passion for digital products, technology, and operations, and ability to solve complex problems will be the key to enabling our teams to deliver higher quality and efficient experiences at scale.
- You are excited about the opportunity to bring clarity to complexity and ambiguity, coupled with the resilience and tenacity to bring things to life..
- You have experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing.
- You’re the kind of person who thrives when given the autonomy to drive a product strategy - and work with others to deliver better together.

**See yourself in our team**

We are here to build world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user. As someone who naturally balances product strategy, deep thinking with imagination and design, you’re a natural for coming up with great ideas. As a team we’re constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised user experience across every product.

Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture.

**We’re interested in hearing from an experienced senior leader with relevant skills and experience including**:

- Proven expertise delivering innovative and engaging digital strategies, experiences, and programs, particularly in Financial Services
- A track record building and leading high performing digital teams who see through complexity to drive simpler, and better experiences
- Previous experience working in a test and learn environment. You are constantly thinking creatively and breaking boundaries to solve complex problems
- Proactively provide day-to-day thought leadership and take action to cultivate a strong culture across the domain
- Proactively provide foresight to help with the planning, prioritisation and product strategy of the digital domain
- If this sounds like you, we’d love to hear from you.

**Working with us**

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring the best digital experts from across all of Australia.

**We support our people with the flexibility to balance where work is done with at least half their time each month connecting

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