Intake Manager

1 week ago

Melbourne, Victoria, Australia Healthscope Full time

Intake Manager - Full Time

The position is responsible for leading and managing the intake department to provide clinical and operational patient flow direction to the facility.

The Intake Manager will be responsible for managing and overseeing access and timely referral processing, mental health assessment allocation, patient flow, business continuity and responding to external referrer demands. They will escalate as required to the Director of Clinical Services. They will assist and support to enable smooth patient flow by facilitating timely patient admission.

The position requires a commitment to promoting The Victoria Clinic and building professional relationships with medical staff and other services, to promote growth

The Intake Manager will be an integral member of The Victoria Clinic Management Team by being responsible and coordinating all Intake requirements for the Mental Health Units.

We look forward to welcoming you to the team if you:

  • Have appropriate healthcare digital application skills
  • Are organised in your workflow practices
  • Thrive in a busy environment while managing competing demands
  • Provide clear and efficient communication where required
  • Have experience in a similar role
  • Demonstrate in your work self-motivation

The new Victoria Clinic is currently a 115 patient-bed private psychiatric facility located on Malvern Road in Prahran.

This architecturally-designed, purpose-built mental health facility specialises in the provision of high quality inpatient mental health services.

Here, the focus is you. Our highly skilled and highly qualified care team of Psychiatrists, Clinicians and other professionals will ensure that your experience is the best it can be.

Being part of the local community has distinct advantages for our patients. We are committed to providing healthcare services in a supportive environment that allows patients to be treated close to home and with the support of their family and friends.

Essential Criteria:

  • Current Registration with AHPRA
  • Post Graduate Certificate in Mental Health (or working towards)
  • Commitment to Quality Patient Care
  • Compliance with ACQSHC National standards
  • Sound clinical decision making and problem solving skills
  • Excellent communication and customer service skills
  • Works well independently and within a team
  • Advanced computer skills / digital healthcare system experience

· Establish and maintain professional relationships with all accredited VMOs.

· Establish relationships with external referrers eg. GPs, CATT, Emergency Departments, CMHS, Mental Health agencies.

· Develop rapport with patients and their carers.

Participate as a member of the hospital team by demonstrating teamwork, professionalism, commitment and achievement.

Why Healthscope?

We care about your career at Healthscope.

No matter where you go within our community of care, you'll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow.

Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish.

Come and be the difference in our patient's lives.

Applications close: 9 June 2024

For further enquiries: Esther Dzvindu, Director of Clinical Services Ph:

To Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.

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