Business Services Manager

2 months ago

Bowen Hills, Australia AGE Full time

Genuine flexible work arrangements
- Lead an outstanding team in a collaborative, knowledge sharing environment
- Advance your learning via our Leadership Development Program

**Your Role**

As part of our management team, the Business Services Manager (BSM) will lead and manage the performance of the Business Services Team within AGE Consultants, to deliver operational activities related to the business’ systems, services and processes. You will develop, implement, and maintain standard operating procedures and policies to maintain business compliance, mitigate risks and improve customer experience.

Managing competing priorities in a growing business, you will work closely alongside the Business Services team contributing to the team’s delivery of the following functions:

- Business governance, systems and processes.
- Onboarding / off-boarding
- ERP system administration and backend maintenance
- Implementation of HSEQ documentation and compliance activities
- Coordination of travel and training requirements (e.g First Aid Training etc)
- Governance documentation
- General business administration responsibilities

While taking a hands-on approach to day-to-day operations, you will coach and nurture an exceptional team of four Business Services team members, building capability across the organisation and empowering them to continually advance their skills.

This is a permanent, full-time role that is available now, as part of our ongoing organisational advancement and growth strategy.

**About You**

You will be an inspiring, people driven leader and Business Manager who drives results through listening to the needs of the business and then developing processes and governance to enhance productivity across the company. You will lead by example and influence your peers to deliver high-quality outcomes. By being directly involved in daily operations, you will demonstrate a strong commitment to the success of the team and its objectives. You will consistently follow through on your commitments and demonstrate honesty, accountability and transparency. As a confident leader, and relationship builder, you will encourage engagement and motivation at all levels in the business. Experience and/or qualifications in change management would be advantageous.

To be successful in this role, you will need
- A collaborative, knowledge sharing approach, as these are two of our company’s core characteristics
- A mature, innovative approach to solving problems and managing change
- A Bachelor of Business / Business Administration / Commerce (or similar) with a minimum of 5 years of experience in a similar team leadership role
- Demonstrable commercial acumen, including HSEQ, governance and risk management
- Comprehensive ERP (or multifaceted CRM) software management skills
- A strong reliable internet connection if you choose to work from home as part of our hybrid working arrangements policy
- The ability to manage multiple, competing priorities, under pressure
- Experience in coaching, training and performance management

**About Us**

AGE Consultants is Australia’s largest specialist groundwater environmental consultancy. Founded in 1997, we exist to empower informed water decisions to help our clients, our communities, and our environment thrive. With over 35 geoscientists across our Brisbane, Newcastle, Townsville and Perth offices, and an outstanding support team, we combine water knowledge in the disciplines of hydrogeology, hydrogeochemistry, and groundwater modelling. Our vision is to be recognised throughout Australia and beyond as the go-to specialists in groundwater and environmental consulting for a changing world. We do this through:

- being a place people want to work
- being good people to work with
- building on our expertise and range of services
- maintaining up-to-date knowledge
- nurturing our long-term relationships
- developing strategic partnerships
- focusing on quality and improving our processes

AGE provides specialised groundwater management consultancy for national and international projects and we plan to open more offices throughout Australia as part of our strategic expansion plan. We have built a very successful company with a strong reputation for high quality work, and a leadership team who understand that our people are our strongest asset.

**Why Join AGE?**

Joining AGE as our Business Services Manager offers an exceptional opportunity to utilise your collaborative, quality driven approach to propel the advancement of the Business Services function, which is the backbone of our services. You will work with the largest and most respected team of specialist groundwater environmental consultants in Australia.

We have the capability, resources and impetus to drive growth, and invest in personal and professional advancement for our team, at every level of the business.

Your salary will be competitive and commensurate with your experience.

Our team enjoys a very comprehensive a

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