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Room Attendant

4 weeks ago

Brisbane, Australia YMCA Brisbane Full time

Located in the mist of the Brisbane CBD, the George Williams Hotel is accessible to all the attractions Brisbane has on offer including Queen Street Mall and Suncorp Stadium to name a few. The George Williams Hotel’s design accommodates 103 guests with a perfect blend of modern and mínimalist décor in an urban setting for those who are visiting Brisbane for business or leisure.

We are now searching for a Room Attendant to join the team on a casual basis in a variety of shifts across the 24hour/ 7-day week roster.

**ABOUT THE ROLE**

This position will be responsible for maintaining the cleanliness and daily servicing of guest rooms and common areas of the George Williams Hotel. This role will assist guests while maintaining high standards of excellence and customer service and maintain the sanitation standards of the guest rooms.

**Key responsibilities include**:

- Attend morning meeting and accept directions from Facility Manager or Housekeeping Team Leader
- Maintain security procedure for access key card set
- Undertake daily cleaning and servicing of guest rooms including making beds, cleaning bathroom area, vacuuming carpet etc
- Replenish all guest room supplies including bathroom amenities and tea/coffee items;
- Complete work to the required standard of cleanliness and presentation
- Meet set time frames for completion of all work
- Record work completed on daily worksheet in the manner directed
- Undertake additional cleaning duties in guest rooms as directed e.g. cleaning fridge, cleaning air-conditioner filters, cleaning stained carpet etc
- Replenish all guest supplies in room and bathroom
- Identify and report all maintenance issues in guest rooms
- Attend to requests from hotel guests for room servicing as priority
- Maintain high standards of customer service when dealing with guests
- Undertake additional cleaning duties in common areas as directed
- Unpack linen deliveries into storeroom as required
- Undertake in house laundry requirements when required
- Restock housekeeping trolleys on a daily basis
- Maintain a high standard of personal grooming and hygiene at all times

**Our Commitment**

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people.

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