Client Relations Account Manager

4 months ago

Eight Mile Plains, Australia Payrix Full time

_**Office address: 2 Clunies Ross Court, Level 1, Suites 1.1 and 1.2, Eight Mile Plains Queensland 4113 Australia**_

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open - winning and failing as one.

We’re looking for a Client Relations Account Manager to join our ever-evolving Payrix APAC Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

**About the team**

Payrix, Part of our WorldPay for Platforms Business unit is recognised as a global leader in financial technology, Payments, and e-commerce. Our deep understanding of the Payment ecosystem collaborative mantra and platform flexibility enables our teams to create integrated payment experiences that deliver improved customer loyalty, software utility and value to our vertical SaaS partners.

We function in a professional and agile environment that thrives on collaboration and teamwork. Harboring an engaged and passionate team, our modern Australian Head Office is located at Technology Park on Brisbane’s Southside.

**What you’ll own**
- Provide exceptional customer service throughout the client life cycle.
- Utilise customer interactions to identify upsell or cross sell opportunities.
- Ensure all policies and process documents are updated and managed in line with changing business needs including client records.
- Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organisation.
- Effectively communicate the progress of initiatives to internal and external stakeholders.
- Develop and undertake effective initiatives to positively promote client retention.
- Assist with challenging client requests or issue escalations as needed.
- Build and maintain strong, long-lasting customer relationships with a portfolio of partners and direct clients including their operational, sales, and marketing teams.
- Ensure all communications and touch points are recorded in Salesforce and ensure client data remains accurate and up to date as required.
- Contribute positively to the organisational culture.
- Perform any other duties that fall within your skill set, that are reasonably requested of you.
- Other related duties assigned as required.

**Where you’ll own it**

You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

**What you bring**
- Formal qualifications in customer engagement or customer contact will be highly regarded
- Qualifications gained within the Financial Services Industry will be highly regarded
- Previous experience providing excellent customer service/support/sales/client facing roles.
- Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients.
- Experience successfully delivering client-focused solutions to meet customer needs.
- Demonstrated ability to undertake both simple and complex customer interactions.
- Ability to listen and understand a client’s business, pain points and tailor a solution to their individual needs.
- Experience managing and meeting expectations both internally and externally.
- Demonstrable experience working to and exceeding KPIs.
- The ability to absorb substantial information regarding Payrix’ s services and variations of those across the client base.
- Proven ability to determine and action the correct response/solution for client enquiries and requests.
- Sound time management skills including the ability to meet deadlines.
- Excellent interpersonal skills.
- Effective communicator both written and verbally with the ability to vary communication style to suit the audience including strong influencing, negotiating and dispute resolution skills.
- Strong organisational skills and ability to manage multiple projects and relationships simultaneously.
- The ability to collaborate within and outside of your immediate team.
- Strong business acumen.
- Ability to work autonomously.
- Intermediate skills with Excel, Word, Outlook and PowerPoint.

**Worldpay perks - what we’ll bring for you**

We know it’s bigger than just your career. It’s your life

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