Patient Services Officer

3 weeks ago

Berwick, Australia Advara HeartCare & Advara SleepCare Full time

Our Best Starts with You
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

We are looking for a passionate and professional individual to join our Berwick Clinic as a Medical Receptionist in a part-time capacity.

As the Medical Receptionist you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and doctors.

**What you’ll do**:

- Thrive in a dynamic administrative setting, prioritizing patient care in a fast-paced environment
- Serve as the frontline ambassador, warmly welcoming and assisting patients while ensuring precise documentation
- Navigate seamlessly through constant changes and handle multiple priorities with ease
- Skillfully manage a high volume of telephone inquiries, providing accurate and helpful information
- Take charge of billing and receipting patient accounts with meticulous attention to detail
- Expertly handle document scanning and maintain precision in daily banking reconciliation.

**Who you are**:

- Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
- Strong organisation and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team
- Experience in billing/receipting medical accounts, Medicare and DVA billing
- Exceptional phone manner and ability to handle a high volume of patient enquiries
- High attention to detail and the ability to adapt in a fast-paced environment.

**What’s in it for you**:

- Part-time Position, 3 days a week
- Purchase additional annual leave as part of our annual leave scheme
- Range of benefits such as 12 weeks paid parental leave
- Work with a connected, collaborative team
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

**Who we are**:
We are a team of over 700 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia. We believe through individualised care, research and world-leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.
We are about deep patient care, exceptional outcomes for all and moving the industry forward.

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