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Customer Service Officer
1 week ago
About Us
Capital Radiology are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision.
We are a part of the Capitol Health community, which is a national network of community-based medical imaging clinics including the brands: Future Medical Imaging Group, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology and Women's Imaging.
Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.
About the Role
This is a full-time opportunity based in our Berwick clinic.
The Customer Service Officer - Bookings Centre is responsible for booking patient appointments via phone and electronic methods.
As the first point of contact, this role is primarily responsible for attending to patient booking requests in an efficient and responsive manner.
The role will deliver exceptional patient care and customer service, ensuring a values-driven, empathetic, and confidential approach to both patients and referring doctors.
You Will Have
- Exceptional customer service focus with the ability to positively interact with our patients and referrers
- Ability to work under pressure with conflicting priorities and meeting strict deadlines
- Competent data entry skills and highlevel attention to detail High level verbal and written communication skills
We Offer
- A supportive team environment
- Attractive remuneration and benefits
- Paid Parental Leave
- Potential for growth
- Commitment to professional development and education Flexible and supportive working arrangements
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