Duty Manager

2 weeks ago

Healesville, Australia RACV Full time

**Healesville, Yarra Valley & High Country VIC**:

- **Front Office & Guest Services (Hospitality & Tourism)**:

- **Competitive Salary + Penalties + Super | Discounts on RACV products**:

- **Casual Position**

**Great Things Start Here**

At RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

An exciting opportunity has become available for a full-time Front Office Receptionist, to join our team and warmly welcome guests. In this role, you will be the face of the resort and the first point of call for all things Yarra Valley, utilising your amazing customer service skills to provide our guests with a memorable experience.

**This could be just the right role for you?**

Day to day your duties will include guest check ins and check outs, accommodation reservations, processing payments, maintaining records, providing information to guests about accommodation, rates and amenities, upselling products & services, answering incoming calls & general enquiries, assisting guests with their requests and work closely with other departments.

Full availability and flexibility to work a variety of shifts on a rotating roster between 7am-11pm, weekdays, nights, weekends & public holidays is required in this role.

**What you'll need to be successful**
- Minimum 1-2 years front office receptionist experience in 4-5 star hotel/resort environment with experience in PMS Opera
- A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
- Work well under pressure, in a team environment and with diverse groups of people
- Excellent admin skills including attention to detail, problem solving, organisational and efficient time management skills
- Be friendly, confident, self motivated, enthusiastic and have a positive attitude
- Excellent personal presentation
- Full working rights in Australia

**We are Offering**
- Permanent full-time + penalties for evenings, weekends & public holidays
- Discounts on RACV products & resorts
- Employee of the month recognition
- Uniform provided
- Free parking onsite

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below

“Be the reason someone smiles today”

As a Front Office Receptionist, you will be the face and first point of contact for the RACV Healesville Country Club. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out members, answering all calls and assisting with requests and general enquiries.

This is a permanent Casual position. You’ll be rostered to meet the peak and flow of business demands, shifts will vary across a 7 day rotating roster including evenings, weekends and public holidays.

**We’re offering**
- A competitive salary & discounts on RACV products & services
- Opportunity to join during an exciting time of growth
- A Casual Position with on going training and career developing opportunities

**We’re looking for ** - Minimum 1 - 2 years’ experience in a similar role - Experience in a 4-5-star hotel or resort
- Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- Excellent administration and organisational skills
- A high attention to details
- Team player and work well under pressure
- Flexibility to work across a 7-day rotating roster

**A little about us**
As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our nine RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas - and at discounted Member rates - they’ve become valuable places to recharge and reconnect.

Be part of a team who cares. Back your ambition and find a new career with RACV.

  • Duty Manager

    2 months ago

    Healesville, Australia Brown Family Wine Group (BFWG) Full time

    **Introduction**: About Innocent Bystander Innocent Bystander (IB) was born of the Yarra Valley, where wine is our heart and soul (with coffee coming a close second). While we're serious about wine making, we don't bang on about it or get tied up in industry trends and prestige. Our wines are delicious and approachable, but our home isn't you...

  • Duty Manager

    1 week ago

    Healesville, Australia Brown Family Wine Group (BFWG) Full time

    **Introduction**: You’ve come this far, so let’s get straight to the point No two days are the same in the role of Duty Manager. This role is pivotal in providing the great quality and approachable service our customers know and expect. We’re looking for someone who is truly on top of your game and looking for opportunities to show that and to...

  • Duty Manager

    2 weeks ago

    Healesville, Australia RACV Full time

    Healesville | RACV Healesville Country Club and Resort - Employment Type - Full-time - Competitive Hourly Rate + Penalties | Discounts on RACV products and resorts **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a...

  • Duty Manager

    5 days ago

    Healesville, Victoria, Australia Brown Family Wine Group (BFWG) Full time

    Introduction:You've come this far, so let's get straight to the pointNo two days are the same in the role of Duty Manager. This role is pivotal in providing the great quality and approachable service our customers know and expect. We're looking for someone who is truly on top of your game and looking for opportunities to show that and to progress. This...

  • Duty Manager

    5 days ago

    Healesville, Victoria, Australia RACV Full time

    Healesville, Yarra Valley & High Country VIC:Front Office & Guest Services (Hospitality & Tourism):- Competitive Salary + Penalties + Super | Discounts on RACV products:Casual PositionGreat Things Start HereAt RACV Healesville Country Club & Resort, in Victoria's Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism...

  • Duty Store Manager

    1 week ago

    Healesville, Australia ALDI Stores Full time

    Are you a self-starter, ready to kick start your leadership journey with ALDI? A Duty Store Manager is a great first step to build on your knowledge and skills! **Location & Hours**: - **Location: Healesville**: - ** 35 hours per week Contract** **Salary**:Enjoy a fantastic hourly rate of **$31.46** + shift allowances **What we need from...

  • Duty Manager

    5 days ago

    Healesville, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    VIC, Jack Hort Memorial Pool - Healesville 3777 Free facility access Enjoy a great work / life balance with mornings, evenings and weekend shifts Great career paths and development with an entrepreneurial organisationThis is a great opportunity for qualified lifeguards who value water safety, love working with people, who want to keep the community safe in...

  • Duty Manager

    1 month ago

    Healesville, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Jack Hort Memorial Pool - Healesville 3777** - Free facility access - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Great career paths and development with an entrepreneurial organisation This is a great opportunity for qualified lifeguards who value water safety, love working with people, who want to keep the...

  • Cafe Manager

    2 months ago

    Healesville, Australia Sister Mary Louise Full time

    Smith and Stuart Pty Ltd Trading as Sister Mary Louise is a busy cafe located in Healesville are searching for a Cafe Manager. Duties include but not limited to day to day running of business, including opening and closing, stock management (stock count, ordering stock, stock rotation), staff management (rosters, organising cover shifts, roster/shifts must...

  • Boutique Retail Manager in The Heart of Healesville

    3 weeks ago

    Healesville, Australia Creswick Woollen Mills Full time

    Creswick Woollen Mills is the Australian leader of natural fibre clothing, homewares and accessories and boasts a 75 year history. We are now recruiting for a dedicated and experienced Retail Manager for our boutique Healesville Store, in the Yarra Valley who has previous experience selling women's apparel and/or homewares. What are we looking for in the...

  • Boutique Retail Manager in The Heart of Healesville

    3 weeks ago

    Healesville, Australia Creswick Woollen Mills Full time

    Creswick Woollen Mills is the Australian leader of natural fibre clothing, homewares and accessories and boasts a 75 year history. We are now recruiting for a dedicated and experienced Retail Manager for our boutique Healesville Store, in the Yarra Valley who has previous experience selling women's apparel and/or homewares. What are we looking for in the...

  • Boutique Retail Manager in The Heart of Healesville

    6 days ago

    Healesville, Australia Creswick Woollen Mills Full time

    Creswick Woollen Mills is the Australian leader of natural fibre clothing, homewares and accessories and boasts a 75 year history. We are now recruiting for a dedicated and experienced Retail Manager for our boutique Healesville Store, who has previous experience selling women's apparel and or homewares. What are we looking for in the person? - A sales and...

  • Boutique Retail Manager in The Heart of Healesville

    5 days ago

    Healesville, Victoria, Australia Creswick Woollen Mills Full time

    Creswick Woollen Mills is the Australian leader of natural fibre clothing, homewares and accessories and boasts a 75 year history.We are now recruiting for a dedicated and experienced Retail Manager for our boutique Healesville Store, in the Yarra Valley who has previous experience selling women's apparel and/or homewares.What are we looking for in the...

  • Assistant Cellar Door Manager

    5 days ago

    Healesville, Victoria, Australia Boat O'Craigo Wines Full time

    Boat O'Craigo is a second generation family-owned and run business. This year celebrates 20 wonderful years of growing and making our wide range of small batch estate wines which punch well above their weight on quality and price.Our cellar door is located on and overlooks our picturesque Healesville vineyard at the foot of the Black Spur Range and is...

  • Assistant Cellar Door Manager

    2 weeks ago

    Healesville, Australia Boat O'Craigo Wines Full time

    Boat O’Craigo is a second generation family-owned and run business. This year celebrates 20 wonderful years of growing and making our wide range of small batch estate wines which punch well above their weight on quality and price. Our cellar door is located on and overlooks our picturesque Healesville vineyard at the foot of the Black Spur Range and is...

  • Front of House

    1 month ago

    Healesville, Australia Healesville Hotel Full time

    Healesville Hotel The newly reopened Healesville Hotel is looking for front of house staff of all levels to join the team The Healesville Hotel has reopened its doors with new owners and a new vision for the pub. With a huge beer garden, classic public bar and and elevated Italian offer in the bistro the pub is the beating heart of the community for those...

  • Front of House

    5 days ago

    Healesville, Victoria, Australia Healesville Hotel Full time

    Healesville HotelThe newly reopened Healesville Hotel is looking for front of house staff of all levels to join the teamThe Healesville Hotel has reopened its doors with new owners and a new vision for the pub. With a huge beer garden, classic public bar and and elevated Italian offer in the bistro the pub is the beating heart of the community for those who...

  • Administration Officer

    2 weeks ago

    Healesville, Australia Each Full time

    **Part-time working Monday-Friday**: - ** Healesville VIC**: - ** Increase your annual salary with **Salary Packaging** benefits!** As the Administration Officer you will provide support in the administration operations of EACH’s AOD Rehabilitation Program, in line with EACH policy and procedures. You will achieve this through your demonstrated...

  • Administration Officer

    2 weeks ago

    Healesville, Australia Each Full time

    **Part-time 23 hours per week working Monday-Friday**: - ** Healesville VIC**: - ** Increase your annual salary with **Salary Packaging** benefits!** As the Administration Officer you will provide support in the administration operations of EACH’s AOD Rehabilitation Program, in line with EACH policy and procedures. You will achieve this through your...

  • Public Area Cleaner

    2 weeks ago

    Healesville, Australia RACV Full time

    **Healesville I Yarra Valley** | RACV **Healesville Country Club and** **Resort** - **Part Time** - **Competitive Hourly Rate + Penalties | Discounts on RACV products and resorts** **Great things** start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for...