Duty Manager

5 months ago

Healesville, Australia RACV Full time

Healesville | RACV Healesville Country Club and Resort
- Employment Type - Full-time
- Competitive Hourly Rate + Penalties | Discounts on RACV products and resorts

**Great things start here**
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

As a Duty Manager, you will be responsible for the efficient operation of the resort in the absence of the Heads of Departments. You’ll be a leader for all team members, provide excellent customer service and tend to guests’ and members’ needs in a friendly and professional manner.

This position is a permanent full-time role. You’ll be rostered to meet the peak and flow of business demands that will have varied shifts that include evenings, weekends, and public holidays.

**This could be just the right role for you?**
- Provide effective ‘hands on’ leadership to the Front Office, Housekeeping, and relevant teams through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit.
- Assist in the induction and training of staff aligned with RACV policies and procedures.
- Monitor operation of the property ensuring presentation is always at the agreed standard and compliance with all relevant regulations.
- Display a strong knowledge of property facilities, services, events and activities, and its local tourism and attractions.
- Proactively identify, report and control hazards and risks in line with RACV HSW policy and procedure and in consultation with employees.
- Develop and prepare statistical reports per Management direction. Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting.
- **What you’ll need to be successful**
- Minimum 1 - 2 years’ experience in a similar role
- Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage.
- A desire to deliver a high level of customer service.
- Excellent administration and organisational skills
- A high attention to details Flexibility to work across a 7-day rotating roster.
- **We are Offering**
- Competitive Hourly Rate + Penalties evenings, weekends & public holidays
- Discounts on RACV products & resorts
- Uniform + Free parking onsite.

(Unique offer from each resort e.g. Employee of the month recognition)

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

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