IT Service Manager

2 weeks ago


Sydney, Australia Commonwealth Bank Full time

A challenging lead role within our Integration Service Management team
- Needs a high potential, self-starter with ability to drive outcomes when faced with ambiguity
- Experience in Integration and IBM BPM technologies forms a good baseline

See yourself in our team

The Integration platform is primarily based on SOA/BPM integration providing runtime governance, integration, mediation, and orchestration services, human workflow services and logging services.

You will also represent the business in all aspects of IT Service Management Delivery & Operations, ensuring system reliability and minimising impacts of planned and unplanned outages. You will ensure the efficacy of change and minimising risk through compliance to service management.

Core responsibilities:

- Build and maintain relationships with key business partners and stakeholders
- Collaborate with stakeholders to define and communicate the service roadmap
- Conduct release planning and demand management for business systems
- Identify and mitigate issues and risks that may impact portfolio of services including team user access reviews and managing patching
- Manage service delivery expectations and performance with business stakeholders
- Monitoring, reporting and governance of service delivery metrics; overall performance and effectiveness against SLAs and KPI’s.

Your skills and experience
- Tertiary qualifications in IT/Computer Science or equivalent certification
- Strong knowledge of service management/ITIL processes
- Previous Experience with Tools - IBM Business Process Management (BPM), SOA based Integration Platform and IBM technologies
- Demonstrated ability to perform within a complex and rapidly changing environment
- Understanding of design & architecture principles
- Experience and knowledge of Integration technologies
- Able to interact effectively with all levels of the organisation and with external suppliers

Desirable:

- Knowledge of Banking Industry and Products
- Familiarity with Cloud technologies
- Experience with Agile methodologies
- Knowledge of Risk Management Framework-Sidekick
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Advertising End Date: 20/01/2023



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