Head of Managed Application Services

2 weeks ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**

***
At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.

Brennan IT offers an excellent remuneration package and benefits including:

- An awesome team of people to work with
- Access to the latest technology
- Tailored Career development plans
- High levels of reward and recognition for overachieving
- WFH Flexibility - hybrid work environment
- The ability to do what you love, in an environment that supports YOU
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more

**Your role**:
***
The purpose of this role is to build and maintain the Managed Apps Support Practice within the Managed Services (MSP) division of Brennan, and to ensure the team is efficient, meets all its objectives, and drives high levels of customer satisfaction. This position is part of the MSP Senior Leadership Team, and as such will contribute to the strategy, profitability, growth and overall management of MSP.

**Key Responsibilities**:

- Ensuring the team has the appropriate skill sets, capacity, and capability to service the existing contracts, and that planning is in place for contract growth.
- Building and maintaining an engaged team with a positive culture as demonstrated via OfficeVibe.
- Working with the account management team to ensure contract churn is kept to a minimum and meets or exceeds the company targets.
- Working with the broader Digital project team to allow members of the team to participate in project work to increase their skills and understanding of the customers.
- Establishing and maintaining appropriate commercial models
- Developing a strategy to mature the capability and effectiveness, creating an annual business plan, quarterly objectives, and team KPI’s
- Continually driving opportunities to improve efficiency using levers such as standardisation, automation, labour arbitrage and removal of issues via root cause analysis.
- Ensuring all contract deliverables are met, including all SLA’s.
- Increasing customer satisfaction levels as measured by our NPS surveys

**To achieve success, this role requires the follow Competencies and Experience**:

- At least 5 years' experience in delivering Managed Application Support (MAS) services for medium or large organisations, preferably an MSP, preferably with an offshore component
- Demonstrated experience in the development and improvement of managed services processes.
- Demonstrated experience in P&L management
- Demonstrated knowledge and experience of managing team utilisation
- A working knowledge of ITIL Service Management principles and practices.
- A working knowledge of Agile project management principles and practices
- Strong written and verbal communication skills

**Note**:As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check.

Brennan IT is an equal opportunity employer.

  • Head of Business Applications

    4 weeks ago

    Sydney, Australia NSW Government -Museum of Applied Arts and Sciences Full time

    **Head of Business Applications** **Clerk Grade 11-12** **Ongoing full-time** The Powerhouse, through the renewal and across its platforms, will redefine museums in the 21st century by renegotiating the terms of engagement with communities, radically returning to and reckoning with its legacy as a museum of industry and fortifying its vital role in the...

  • Manager, Reinsurance Applications

    4 weeks ago

    Sydney, Australia Australian Reinsurance Pool Corporation Full time

    **ARPC Position Description** **Function**:Operations **Classification broadband**:EL1 **Location**:Sydney **Security clearance**:Baseline **Role Reports to **(role title)**:Head of Information Technology **Direct Reports **(role titles)**:Nil **Purpose of the role **(Why the role exists; how the role contributes to the ARPC’s strategic...

  • Head of Customer Services

    2 weeks ago

    Sydney, Australia UNSW Australia Full time

    Head of Customer Services Job no: 524317 Work type: full time Location: Sydney, NSW Categories: Information Technology Employment Type: Full time, continuing role within UNSW IT Excellent salary package available including generous superannuation Location: UNSW Kensington Campus (Hybrid Working Opportunities) About UNSW: UNSW...

  • Head of Platform Services

    7 days ago

    Sydney, Australia Latitude IT Full time

    Fully remote, superb remuneration + STI - Foundational member of a visionary CIO's disruptive dream team - Evolve the strategic of vision of the org's core tech platforms The Head of Platforms will set the tone and direction of operations and platform engineering.By platform, we mean cloud, integration, data & analytics and cyber security. The Head of...

  • Application Security Manager

    4 weeks ago

    Sydney, Australia Qantas Airways Limited Full time

    Opportunity to join the Qantas Group Cyber team- - Be part of a team that values great cyber security principles and practices- - Permanent opportunity based at our Head Office in MascotAt Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient,...

  • Head of Antibody Engineering

    2 weeks ago

    Sydney, Australia Garvan Institute of Medical Research Full time

    The Antibody Engineering Platform provides a cutting-edge laboratory facility dedicated to the development and application of antibody therapeutics, aiming to fulfil the Garvan Institute's critical needs in this domain. The Development Platform facilitates clinical development of basic research. Bringing together expertise in diagnostics and drug...

  • Applications Services Manager

    4 weeks ago

    Sydney, Australia Halcyon Knights Full time

    Work for a forward-thinking Higher Education institute - NSW - Full time / Flexible / Hybrid / Attractive salary package + 17% Super - Innovative, Empathetic and Accountable **Applications Services Manager (HRIS)** - Attractive salary package - Fulltime - Flexible / Hybrid - NSW - Innovative, Empathetic and Accountable **About the Company**: Our client a...

  • Engineering Services Manager

    4 weeks ago

    Sydney, Australia City of Canada Bay Full time

    **Permanent Full-Time Position - 35 hours per week**: - **Participation in 9 day fortnight scheme**: - **Competitive salary per annum + Super** **About Canada Bay Council** The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths, and walkways....

  • Head of Communications

    4 weeks ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 520879 **Work type**: full time **Location**: Sydney, NSW **Categories**: Marketing / Communications - Employment Type: Full time - Duration: Continuing - Remuneration: Competitive Package + Bonus - Location: Kensington, NSW (Hybrid Working) **About UNSW Sydney**: UNSW isn’t like other places you’ve worked. Yes, we’re a large...

  • Head of Change Management

    5 days ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 518593 **Work type**: full time **Location**: Sydney, NSW **Categories**: Project Management, Strategy - Employment Type: Full - time, continuing role - Remuneration: Competitive salary package available. - Location: Kensington, NSW (Hybrid work arrangement available) **About UNSW** UNSW isn’t like other places you’ve worked. Yes, we’re...

  • Head of Payment Services

    4 weeks ago

    Sydney, Australia Westpac Group Full time

    **Opportunity to join Westpac’s Institutional Bank (WIB)**: - **Established career path and progression opportunities**: - **Sydney Based** **How will I Help?** The Head of Payment Services will lead GTS payments servicing for our WIB and CBB client base. The role is expected to work closely with Technology, Operations and Distribution stakeholders...

  • Head of Library

    3 weeks ago

    Sydney, New South Wales, Australia Tes Australia Full time

    Applications are invited for the following role at an Independent School located in Sydney's Eastern Suburbs. It is a Co-Educational school that caters for Pre-School to Year 12. The schools foster students' passions for computing and technology within a school-wide innovation culture. NT MXC | Head of Library & Information Services K-6 | Sydney's Eastern...

  • Residential Key Account Manager

    4 weeks ago

    Sydney Western Suburbs, Australia Transcend Managed Services Full time

    $110,000 - $125,000 - Supportive and professional work culture - Competitive Benefits | Company Car & Tools of the Trade | 14% Super Our client is a leading manufacturer and supplier of steel reinforcing in Australia to commercial and residential building. **About the position** We are seeking a driven and motivated individual to join a high performing and...

  • Head of School

    4 weeks ago

    Sydney, Australia Perrett Laver Full time

    **Exciting opportunity for an outstanding senior academic who is a leading authority within Project Management or a discipline related to projects and project management.**: - **Located in Camperdown**: - **FIXED-TERM position as Head of School supported by a continuing full-time professorial role** **About the opportunity** The **Head of School, School...

  • Applications Services Specialist

    4 weeks ago

    Sydney, Australia Halcyon Knights Full time

    Work for a forward-thinking Higher Education institute - Team environment that supports innovation, accountability and empathetic approach - Making a difference by adding value to students, peers and stakeholders alike **Applications Services Specialist (HRIS)** - Attractive salary package - Fulltime - Flexible / Hybrid - NSW - Innovative, Empathetic and...

  • Head of Financial Services Partnerships

    1 week ago

    Sydney, Australia Qantas Full time

    Challenge yourself and take the next step in your commercial careerOpportunity to develop, drive and lead the ongoing growth of our financial services partnerships across the Loyalty business.Permanent position based at our Head Office in Mascot Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty...

  • Head of Financial Services Partnerships

    1 week ago

    Sydney, Australia Qantas Group Full time

    Challenge yourself and take the next step in your commercial career Opportunity to develop, drive and lead the ongoing growth of our financial services partnerships across the Loyalty business. Permanent position based at our Head Office in Mascot Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and...

  • Head of Shared Services

    3 weeks ago

    Sydney, Australia Lion Full time

    JOB DESCRIPTIONWork for a global drinks company with a comprehensive SAP S/4 HANA platformBring your authentic leadership to lead a large onshore and offshore teamFlexibility to win in both your work and personal life, you don’t have to chooseDon’t settle for ordinary – we welcome those on the hunt for more! At Lion, we believe that life...

  • Head of Channels Business Management

    4 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth,...

  • Head of Finance Financial Services hybrid/remote

    4 weeks ago

    Sydney, Australia Robert Half Full time

    Head of Finance role working for a financial services business. Financial control and working very closely to the M&A team making strategic. **Head of Finance role working with M&A team **$200,000 - $220,000 + Super + Benefits Sydney - **Working closely with the CEO to make strategic decisions**: - **Chance to grow with this rapidly growing firm**: -...