Customer Service Representative

2 weeks ago

Melbourne, Australia Inject Full time

Enjoy work-life balance with regular Monday-Friday working hours.
- Moorabbin location, with flexibility to work a couple days a week from home.
- Receive close support from industry leaders who want to see you succeed.

**About CDK Stone**

For over 40 years, CDK Stone have been providing total support to the stone industry. While we supply beautiful natural stone and tools to the industry, we are a leading supplier of industrial CNC bridge saws, waterjets and milling machines that cut, shape and polish a natural stone slab into a stunning kitchen benchtop.

While we are a national company with over 110 people across 5 states, the Service Team are a small close-knit unit. We are looking to support, mentor and develop our next Customer Service Representative to thrive in our team

**Why You Want To Work Here**
- We understand this will likely be a new industry for you, and it was for our current team when they first joined too. We have a company wide culture and track records of bringing in people who do not know anything about the stone industry and developing their career within the company.
- Enjoy being part of a team that offers the best of both worlds. The team are experts in their field, as well as passionate about what they do and helping customers. On the other hand, they are a close-knit supportive group that enjoys banter around the office.
- Achieve greater work-life balance with stable working hours Monday-Friday (7:30am-4:00pm). No rotating rosters, late nights, or weekend work. We are also flexible around working from home and want to work with you to find the best balance.

**About You**
- You are looking to grow your career and develop professional skills. Whilst you might not have experience in an office environment, you have developed a strong ability in customer service and are looking to transfer that to a company where you can build a career.
- Interacting with customers is something you enjoy, alongside a keen willingness to learn and demonstrate initiative. If you have worked in a retail environment and provide high quality customer service, you are probably going to do quite well in this role.
- You are that person who makes the extra effort to help a customer and have an interest in giving them the best service possible. You always ask “is there anything else I can do to help?” and make sure that the customer is left with a great experience.

**About the Role**

The goal for this position within the machinery department is to ensure the coordination of the end-to-end delivery of service requests from highly valued customers. It's ok if you don't much about the stone industry, you will work closely alongside other members of the Service Case Management Team and add significant value by:

- Learning about the Stone Industry and utilising your customer service skills to develop the support you can provide customers
- Take incoming calls from Machine Operators, Production Managers and business owners who are calling in seeking technical support for their industrial stone processing machinery
- Provide an empathetic approach to customers situations, making sure you ask the right questions to get an accurate understanding of their circumstance
- Schedule technicians to go out on site to troubleshoot the customers machinery fault(s), providing them with comprehensive information on the situation and what tools they will need
- Assist with processing invoices accurately and efficiently
- Conduct maintenance calls to customers to book in routine machinery servicing

**Selection Criteria**

To be considered for this exciting opportunity, all we require is that you have customer service experience.

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