Product Manager

2 weeks ago


Melbourne, Australia McMillan Shakespeare Full time

Plan and Support Services (part of the McMillan Shakespeare Group) has rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination. To support our rapid national growth we are offering opportunities to suitably experienced and passionate people to join our business, supporting people with a disability to live the life they want and realise their goals in life.

About the Role

The role of the Product Manager will be to help ensure that Plan & Support Services (PSS) is able to deliver the continued improvements required to maintain a market leading position. The key measures for this market leadership being customer and service provider experience, operational efficiencies and productivity improvements that lead to margin expansion.

This position will be a key stakeholder within project delivery, ensuring changes to features, benefits or process align with the strategic intent and deliver benefits as intended.

The Product Manager will work closely with Leadership with all of PSS’s Business Units to develop the Product Roadmap which will document the future requirements and priorities required to ensure business goals regarding growth and efficiencies are achieved.

Key Responsibilities:

- Development of the feature set for the Plan Management product. The product includes the features and benefits offered to our customers and providers as well as the system and tools used by our teams to deliver them
- Ensure greater use of technology, digital assets, automation and AI to improve CX and reduce the PSS expense base relative to revenue. (or increase the customer to FTE ratio)
- Ensure all key internal processes are documented and updated as required during enhancements and project changes
- Assess all proposed product changes for value considering user and customer experience
- Develop and drive the business case for changes to the product offering or its delivery to maximise growth and productivity
- Direct and implement modifications to the product to maximise growth and productivity
- Develops metrics and measures success of new product initiatives
- Develop a strong working relationship with all PSS leaders to help understand and support key requirements of their business units

About You

You will possess a deep understanding of the market and how it is developing, including the NDIS and our competitors. This knowledge will in turn assist you to provide advice and insights into product development. You will bring a customer focussed mindset, strong background in multidisciplinary collaboration and experience using data-driven insights.

In addition, you will have:

- Relevant degree qualification in a related discipline
- Ability to work within a fast-paced and constantly evolving environment
- Proven success with goal setting, budget management, and results measurement
- Proven experience in the research, design and implementation of new products to markets

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.


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