Product Manager

2 weeks ago


Melbourne, Australia Australia Post Full time

General information
- Name
- Product Manager
- Site / Location
- Australia Post Headquarters
- Ref #
- 12349625
- Opening Date
- 08-Aug-2023
- Suburb
- Melbourne
- Entity
- Australia Post
- Work Type
- Permanent Full Time
- Description & Requirements
- **Help us deliver like never before**

We’re looking for a **Digital Product Manager** to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

**About the opportunity**

The Digital team is responsible for the development and execution of the digital strategy and roadmap. The team is accountable for digital channel and platform performance, design and the digital user journey/ experience for customers and employees.

As a Digital Product Manager, you will manage cross functional teams and work closely with key stakeholders across Product, Digital, Technology, Data & other enterprise teams to align and deliver on an integrated roadmap of capability which will improve Australia Post’s digital customer experience.

The role requires a strategic approach to digital product and experience development to identify opportunities, translate them into Objectives and Key Results (OKRs) and deliver a roadmap of continuous experience improvement. Starting with the customer first (desirability), the Digital Product Manager will also manage the needs of business (viability) with the needs of operations and technology (feasibility) and strive for the right balance between the three.

The role will draw on deep knowledge and experience in the end-to-end digital production process, from initial concept definition through to delivery using design thinking and agile delivery methods to achieve strategy, customer, and financial targets and to define and implement the future vision/roadmap.

**You’ll also**
- Deliver Digital strategy, product plans, roadmaps based on customer research, usage patterns, feedback, business strategies, competitive review and emerging technology.
- Provide direction and guidance to experience design, delivery, analytics and key business stakeholders to validate digital experience direction.
- Define the viability and desirability of every digital asset within their portfolio of digital products, partnering with delivery teams to determine feasibility and connect all activity to customer value and OKR outcomes.
- Manage senior stakeholder expectations and ensure that execution is aligned to business unit strategy.
- Serve as a trusted advisor across teams and the business on how an experience does/could manifest throughout the product and be the central point of contact for product experience for the platform/asset.
- Monitor and review performance data, user testing and user feedback to uncover opportunities, track performance and drive decision making.
- Support and advocate for cross-enterprise design-thinking and customer-led discovery frameworks that describe customer problems and opportunities; develop strategies and roadmaps based on these approaches.
- Identify emerging technologies and approaches that solve customer problems or will allow us to develop new experiences or grow into new channel categories.

**About you**
- Extensive experience managing a digital product portfolio and roadmap in a large, complex product organisation.
- Strong track record in implementing product strategies, plans and roadmaps.
- Experience working in Agile product and delivery teams, requiring significant influence over customer-focused design and technology teams.
- Deep knowledge and passion for user experience design, design thinking, interaction design and performance analytics.
- Product design, development and implementation (B2B and/or B2C) experience.
- Experience Product planning including knowledge of industry, market trends and competitive landscape.
- Proven ability to creatively problem solve and think strategically, and where necessary, outside of the box.

You will have exceptional analytical thinking, problem-solving, and decision-making abilities in addition to exceptional communication and stakeholder engagement skills.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

**One last thing**

**See and hear what it's like to be part of our teams in digital tech**:


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