Contact Centre Consultants

5 months ago

Burpengary, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**QLD, Burpengary Regional Aquatic Leisure Centre - Burpengary 4505**

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**The Role**

At Belgravia Leisure we know we are in the “Era of the Customer” and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every time. This is a great opportunity to meet and exceed customer expectations, winning over new customers and increasing customer loyalty.

We are looking for passionate **contact centre consultants** who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for a **Casual **representatives who have flexible availability to work weekdays and weekends. **Minimum 10 hours per week**.

Duties and responsibilities include
- Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
- Engaging with customers and promoting our services
- Supporting venues with setting and managing appointments
- Develop positive relationships with customers to provide the best customer experience

Essential qualification requirement
- Level 2 First Aid
- Current CPR
- Blue Card
- Working with Children's Check (Employee status)
- National Police check upon on-boarding

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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