Field Service Technician
5 months ago
**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
**Department Overview**: Responsible for high level VIC/TAS customer service satisfying the managed services and maintenance agreement customer needs for Government & Enterprise and Minerals and Energy sectors. This includes building a strong customer facing relationship with managed services and maintenance agreement customers at an operational level.
Participate in the day-to-day support in providing high quality and high value support services to the Vic 000 MMR radio network, duties including asset management, repairs and logistics, when required within the Field services team and directed by the Team Lead.
ORGANISATION RELATIONS:
The Field Services Engineer will work closely with the functional teams and the primary relationship is support to the Operations Manager, working closely with the Lead Operations Engineer and engineering staff on a day to day basis.
Ensuring a strong working relationship is formed working with NOCC, Service Delivery Manager, National Support Services Manager, as well as customers and sub-contractors to provide maximum exposure to operational issues and priorities. Will be supervised by Vic / Tas Field Services team lead
**- Oversight and maintenance of operational processes, disciplines and escalation of issues internally and externally as appropriate to ensure compliant customer service.
- Ownership and resolution of operational issues including incident reports and follow up action items from Incidents, Change Management, Problem management, both internally and externally.
- Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
- Comply with Motorola Quality policies and practices.
- Interact with other internal business units in supporting Vic MMR.
- Support of the subscriber devices deployed within the Vic MMR, may include installations of portable, mobile and fixed terminals, asset management, support in the QA of supplied devices and installations, when required.
- Good problem solving skills to handle dissatisfied customers and decision making abilities to answer the critical client queries.
- Be part of the resource loading forecast for baseline support obligations that requires staff utilisation for staff capacity planning and business growth.
- Must be prepared to work overtime as required.
- Participate in the On Call Roster for after hours primary response.
**Basic Requirements**:
GENERAL EDUCATION:
Essential:
- Certificate III or IV in Electronics / Radio Trades Certificate or relevant trade qualification (in communications, radio or electronics) or Certificate IV in Telecommunications Networks Technology
- ACMA Open Cabler License
Desirable:
Associate Diploma in Electrical / Electronics or equivalent, including CompTIA / Security, Networking qualifications, e.g. CCNA
EXPERIENCE:
Essential:
- Minimum of three years in a radio communication service environment.
- Understanding of RF principles and antenna system multi coupling and or network IP configuration / TCNT / CompTIA / CCNA
- Experience in the use of digital communications test equipment and interpret results such as modulation constellation or antenna sweep graphs.
- Experience in APCO25,/ TrBo Digital Radio Communications environment or equivalent (both Trunked and Conventional systems including Simulcast).
- Strong customer and team focus.
Desirable:
- Experience in dispatch console systems, logging environments and other PMR systems.
- Understanding of IP networking principles
- Motorola digital network and subscriber product knowledge.
PERSONAL ATTRIBUTES:
- Appreciation for sense of urgency to ensure call out responses are punctual and within specified Key Performance Indicators and Service Levels
- A reasonable degree of physical fitness and agility is required to carry test equipment and access equipment on site.
- Excellent customer service skills, including good communication skills with drive for total customer satisfaction as result of work performed.
- Must have a basic understanding and respect for current ACMA telecommunication regulations.
- Ability to work with minimum supervision and direction.
- Should have a systematic, analytical approach to fau
-
IT Service Desk Technician
5 months ago
Burwood, Australia Penfold Motors Burwood Full time**Employee Assistance Program offering comprehensive health and well being support**: - ** Great working environment in a highly successful national team**: - ** Plenty of growth and opportunity for the right person** *** **The Penfold Motor Group**, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple...
-
Sound Technician
2 months ago
Burwood, Australia Presbyterian Ladies' College Full time**Join a leading independent school marking its 150th in 2025**: - **Full-time, ongoing opportunity**: - **Work with state-of-the-art AV and sound equipment** PLC is a leading ELC to Year 12 Christian independent day and boarding school with a focus on the development of the whole person that includes an outstanding academic tradition, an international...
-
Sound Technician
2 months ago
Burwood, Australia PLC Full time**Join a leading independent school marking its 150th in 2025**: - ** Full-time, ongoing opportunity**: - ** Work with state-of-the-art AV and sound equipment** PLC is a leading ELC to Year 12 Christian independent day and boarding school with a focus on the development of the whole person that includes an outstanding academic tradition, an international...
-
Apprentice Technician
5 months ago
Burwood, Australia Burwood Mazda Full time**The Penfold Motor Group** is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...
-
Used Car Service Technician
2 months ago
Burwood, Victoria, Australia James Frizelle`s Automotive Group Full timeAbout the OpportunityWe are excited to offer a challenging and rewarding role for a skilled and enthusiastic Qualified Automotive Mechanic to join our Used Cars team at James Frizelle`s Automotive Group. This position is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and excels in hands-on tasks.Key...
-
Technician - Mazda
5 months ago
Burwood, Australia Burwood Mazda Full time**The Penfold Motor Group**, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Isuzu Ute and Suzuki. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...
-
Automotive Service Technician
2 weeks ago
Burwood, Victoria, Australia James Frizelle`s Automotive Group Full timeAbout the OpportunityWe are seeking a skilled and enthusiastic Qualified Automotive Mechanic to join our Used Cars team in a challenging environment. This role is suited for someone who thrives in a dynamic service center and excels in hands-on tasks.Key Responsibilities:Perform general servicing, reconditioning, and provide Roadworthy Certificates on...
-
Technician - Audi
5 months ago
Burwood, Australia Penfold Motors Burwood Full timeThe **Penfold Motor Group** is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Isuzu Ute and Suzuki. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...
-
Automotive Technician
2 months ago
Burwood, Victoria, Australia James Frizelle`s Automotive Group Full timeAbout the RoleWe are seeking a skilled and enthusiastic Automotive Technician to join our Used Cars team in Burwood. This role is ideal for someone who thrives in a fast-paced environment, enjoys teamwork, and excels in hands-on tasks.Key Responsibilities:Perform general servicing, reconditioning, and provide Roadworthy Certificates on completionDiagnose and...
-
Automotive Service Technician
4 weeks ago
Burwood, Victoria, Australia Penfold Motors Burwood Full timeThe Penfold Motor Group, a proud Australian enterprise under Peter Warren Automotive Holdings, encompasses a diverse range of franchises including Audi, Mazda, Volkswagen, Hyundai, Isuzu Ute, and Suzuki. Our workforce of over 300 dedicated professionals across multiple locations is built on a robust foundation of extensive market insight, exceptional...
-
Automotive Service Technician
4 weeks ago
Burwood, Victoria, Australia Penfold Motors Burwood Full timeThe Penfold Motor Group, a proud Australian-owned enterprise within the Peter Warren Automotive Holdings, operates multiple franchises such as Audi, Mazda, Volkswagen, Hyundai, Isuzu Ute, and Suzuki. With a dedicated team of over 300 employees across various locations, our organization is built on a foundation of extensive market insight, exceptional...
-
Safety Technician
1 month ago
Lucas Heights, Australia ANSTO Full time**Position Overview**: **_The filling of this vacancy is intended to constitute an affirmative measure under subsection 8(1) of the Racial Discrimination Act 1975 (Cth)._**: - Full Time ($70,011k + 15.4% super) Multiple positions - Professional development opportunity for Aboriginal and/or Torres Strait Islander peoples - Hands on experience and formal...
-
Pump Technician
2 months ago
Eastern Heights, Queensland, Australia Allstar Recruitment Group Full time## Job Summary We are seeking an experienced Pump Technician to join our client's team in NOR. As a key member of the workshop and service department, you will be responsible for servicing, repairing, and fault-finding of pumps. ## Key Responsibilities * Trade qualified Mechanical Fitter with experience in electrical fitting roles * Knowledge and...
-
Facilities Maintenance Technician
4 days ago
Wurdong Heights, Australia Programmed Full timeWe are seeking a skilled Facilities Services Technician to join our team at Programmed. As a Facilities Services Technician, you will be responsible for performing maintenance duties for our clients across various industries.About the Role:The Facilities Services Technician is a highly skilled, multi-disciplinary Tradesperson who will provide a range of...
-
Tyre Technician
1 week ago
Chelsea Heights, Victoria, Australia AutoCareers Full timeWe are seeking a skilled Tyre Technician to join our team at AutoCareers.The ideal candidate will have experience in tyre fitting, balancing, and wheel alignment, as well as a manual driver's license.As a tyre technician, you will be responsible for a variety of tasks, including:Fitting and balancing tyresPerforming wheel alignmentsRepairing punctures and...
-
Senior Pump Technician
3 weeks ago
Eastern Heights, Queensland, Australia Allstar Recruitment Group Full timePump Technician Job OpportunityWe are seeking an experienced Pump Technician to join our client's team in NOR. As a key member of the workshop and service department, you will be responsible for servicing, repairing, and fault-finding of pumps.Key Requirements:Trade qualified Mechanical Fitter with experience in electrical fittingLimited/restricted...
-
Senior Pump Technician
3 weeks ago
Eastern Heights, Queensland, Australia Allstar Recruitment Group Full timePump Technician Job OpportunityWe are seeking an experienced Pump Technician to join our client's team in NOR. As a key member of the workshop and service department, you will be responsible for servicing, repairing, and fault-finding pumps.Key Requirements:Trade qualified Mechanical Fitter with experience in electrical fittingLimited/restricted electrical...
-
Senior Pump Technician
4 weeks ago
Eastern Heights, Queensland, Australia Allstar Recruitment Group Full timePump Technician Job OpportunityWe are seeking an experienced Pump Technician to join our client's team in NOR. As a key member of the workshop and service department, you will be responsible for servicing, repairing, and fault-finding pumps.Key Requirements:Trade qualified Mechanical Fitter with experience in electrical fittingLimited/restricted electrical...
-
Technician - Used Cars
2 months ago
Burwood, Australia Penfold Motor Group Full timeThe **Penfold Motor Group **part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Isuzu Ute and Suzuki. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...
-
Senior Pump Technician
1 month ago
Eastern Heights, Queensland, Australia Allstar Recruitment Group Full timeJob Title: Senior Pump TechnicianWe are seeking an experienced Senior Pump Technician to join our client's team in NOR. The successful candidate will have a strong background in mechanical fitting and electrical fitting, with a focus on fire pumps.Key Responsibilities:Perform routine maintenance and repairs on fire pumps and associated equipmentConduct fault...