Team Leader Customer Support- After Sales Care

4 weeks ago

Derrimut, Australia Beacon Lighting Full time

**Join Australia’s leading lighting retailer**:

- ** Full Time permanent role at our Support Centre located in Derrimut**:

- ** Great company culture and benefits with hybrid working arrangements**

**About Beacon Lighting**

Established in Melbourne in 1967, Beacon Lighting is Australia’s leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide. We’re driven by a passion to improve the homes and lives of our customers by always searching for and creating not only beautiful and exciting designs, but products that are innovative and gentle on the environment.

**The Role**

We currently have an exciting opportunity for a Team Leader for our After Sales Care department located at our Store Support Centre located in Derrimut. This role will be responsible for resolving after sales product issues and overseeing the warranty and after sales team to deliver excellent customer service. Other key responsibilities of the role will include:

- Lead and inspire a team of 7 in the after-sales customer care department
- Oversee day-to-day call centre operations of the Warranty and Installation team
- Serve as a liaison between internal team members, electricians, contractors, Beacon Lighting stores, and customers, to streamline processes and improve overall customer satisfaction
- Take a hands-on approach to managing workflow, ensuring timely and efficient processing of warranty claims
- Implement and optimize processes to enhance team productivity
- After initial onsite training, this role will be a 50/50 hybrid role

**About You**

To be successful in this role you will have:

- Previous experience in a call centre customer service environment
- Excellent written and verbal communication skills
- A strong customer service ethic, taking the ‘extra steps’ to ensure customer satisfaction
- High levels of accuracy and strong numerical skills
- Exceptional organisational skills, with the ability manage your time and prioritise effectively
- Proficiency in Microsoft programs and the ability to learn in-house scheduler systems quickly

**Benefits**

In return for your efforts we offer an attractive salary package, generous product discounts and a great supportive team culture. Based in Derrimut, this role also offers flexible working arrangements that enable significant time working from home. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.

**Please Note**

LI-Hybrid

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