Salesforce Technical Analyst

1 month ago

Melbourne, Australia Gentrack Full time

**The Company**

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities for the sustainable era.

**Our Values and Culture**

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

- Respect for the planet
- Respect for our customers and
- Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers, outside of work we are musicians, travel fanatics, artists, sailors, family folk, environmentalists, and sport lovers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.

We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people centric business.

**The Opportunity**

Gentrack APAC are currently hiring a **Salesforce Technical Analyst **to focus on customer delivery**.**

As a Technical Analyst, you will champion the Salesforce & Gentrack partnership and the customer value it can deliver. This is an exceptional opportunity for an amazing Technical Analyst to join a world class global R&D team focused on Delivering Tomorrow Today

**The Specifics**
- Work with the Business Analyst to understand customer requirements
- Translate requirements into solutions using the Gentrack Product and Salesforce configuration
- Configure custom objects, fields, page layouts and permissions
- Develop user and system processes using flow and the Gentrack Product
- Coordinate system and integration testing to ensure quality and consistency
- Document functionality and configurations
- Administer multiple environments used for different stages of the SDLC
- Maintain a good understanding of new platform features and functionality

**Experience / Knowledge**
- 2+ years experience working with the Salesforce platform
- Strong focus on user experience
- Experience with custom objects and custom metadata
- Experience with Salesforce Flow and other automation tools
- Experience with Approval processes
- Knowledge of Integration technologies and API callouts from Salesforce
- Knowledge of Salesforce Industries including E&U cloud (desirable)
- Strong business analysis and functional understanding
- Experience with various levels of testing (system, integration, end-to-end)
- Experience with version control and CI/CD (desirable)
- Salesforce Administrator Certification (desirable)

**What we offer in return**:

- Investment in personal training and development to maintain and advance your performance over time
- Flexible working hours to support you in balancing your home & work demands
- Weekly social events and a vibrant working environment
- Competitive salary based on your level of experience
- Group covered Health Insurance
- Working with cutting edge technologies
- Supportive team environment
- Rapid growth opportunities and structured professional training at a global level
- Exciting and innovative projects in the aviation industry
- Inner city office complete with basketball/tennis court, table tennis, pool table and bbq

We want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join our mission, you will fit right in.

Also, qualifications are not that important to us. If you have great experience, talent and passion then we’d like to hear from you.

**Gentrack is an equal opportunity employer and supports diversity in our workforce. Gentrack encourages diversity in culture and linguists, gender equality, people with disability, people who identify as LGBTQI+, and Aboriginal and Torres Strait Islander people, who are all encouraged to apply.

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