Service Desk Consultant
2 weeks ago
**Job description**:
Our client is a household name in Australia, and they are currently looking to expand their team of enthusiastic, friendly, dynamic individuals in their contact centre
This leading national communications and technology organisation prides itself in constantly challenging its staff through exceptional mentoring, support, and opportunities for progression Due to ongoing growth, they are currently seeking an experienced service agent to join their Sydney based team
**About the role**:
**In this role you will be**:
- Responding to all customer enquiries within the proposed timeframes, with a focus on first call resolution.
- Working across multiple platforms and CRMs to capture all customer interactions.
- Actively listen and respond to customers with solutions that best suit their needs and meets the existing Service Level Agreements
- Proactively connect with customers to keep them informed of the progress of their request
- Ability to communication professionally both internally and externally via verbal & written methods
- High level problem soling skills with the ability to work through technical issues
- Call Centre Experience is highly regarded
- **_ BASELINE SECURITY CLEARANCE_**_ _(obtained via the Australian Government Security Vetting Agency)
- Available to work a rotational roster - this will include After Business Hours & Weekends
- Confident user of Microsoft Office, CRM tools and online document management tools.
**For you**
- IMMEDIATE START
- Full Training and ongoing support provided
- Sydney CBD Office - Work from home flexibility after training
- Lovely office environment with friendly team
- Competitive Hourly Rate - 12 Month Contract with view to extend
Note: You may be required to provide evidence of your COVID-19 vaccination status.
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