Customer Service Coordinator

2 months ago

Canberra, Australia UniLodge Full time

Canberra, ACT
- Permanent Full Time opportunity
- Fun and supportive team culture, with internal training opportunities offered to staff

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.

We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

**What your day will involve**

As the Customer Service Coordinator, you will be the person our residents rely on to assist with daily enquiries and other front desk transactions. You'll know the local area like the back of your hand, offering local insights, and assisting to keep residents informed of upcoming events at the property. Resident safety and well-being are important to us, and you will play a key role in assisting to monitor, report and escalate concerns as required.

There is an element of administration in this role which requires our front desk team to maintain accurate student data on our property management system (StarRez). You may also assist with conducting room inspections and provide general administrative support as needed.

**What we need from you**

We are looking for fun, enthusiastic, and passionate team players who love to interact with people from diverse backgrounds. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. We are open to training team members with
**_no experience_**, provided you are eager to learn the UniLodge way. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a “we care” attitude.

Our mandatory requirements include:

- National Police Check (completed within last 3 months)
- Working with Children’s Check
- Unrestricted work rights in Australia and New Zealand

**How to Apply**

If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.

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