Customer Experience Coordinator Disability Services

2 months ago

Canberra, Australia BUSY Ability Full time

Posted: 06/04/2023

Closing Date: 06/05/2023

Job Type: Contract

Location: Canberra

Job Category: Employment Services

**Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.**

**About BUSY Ability...**

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

**A bit about the role...**

The role acts as a concierge, engaging with customers to ensure a positive first impression while educating the community on the benefits of disability employment through direct promotion, business development and event coordination. The Customer Experience Coordinator ensures the office runs smoothly and manages the coordination of day to day activities of field based staff.

This role if full time fixed term until 30 June 2025.

**So, what does an everyday look like?**
- Proactively seek ways to further enhance the customer experience and engage customers by liaising with community organisations, other disability services and support programs, allied health providers, medical professional and educational organisations that could provide supplementary services.
- Provide full administrative support and be the anchor point on site to support the Recruitment Partners, Workforce Partners and Performance and Partnership Leader in service delivery activities.
- Support employer partnership activities including sourcing employers through distributing targeted marketing material.
- Ensure effective and timely communication with customers and employers to deliver post placement care by phone to clients who have deemed as independent workers.
- Attend to all facets of office management such as stationery and kitchen orders, and liaison with suppliers.

**BUSY Benefits**
- Competitive, above award salary
- Generous Bonus incentive plans
- Flexible and Hybrid work options
- Training and Professional development commitment
- Career progression and internal transfer opportunities
- BUSY Benefits program
- Employee Assistance Program
- Tools of the trade to support your individual role

**Desired Skills and Experience**:
**A bit about you...**
- Highly developed administrative and organisational skills
- Exceptional verbal and written communication skills and ability to adapt style to suit the audience
- Ability to prioritise workload, use initiative and multi-task
- Ability to meet targets and deadline requirements
- Ability to work effectively and collaboratively as part of a team
- High level of computer literacy

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