Facilities Maintenance Customer Service Officer

4 weeks ago

Wollongong, Australia IRT Full time

Facilities Maintenance Customer Service Officer

**Facilities Maintenance Customer Service Officer**
Classification: Full-time
- Location: Wollongong
- Applications close: Sunday, 3 March 2024-
- A little about us...
- Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.- We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.- We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older AustraliansIRT is seeking a Customer Service Officer to join the Facilities Maintenance team. Reporting to the Property Maintenance Manager, this role acts as the primary point of contact for the Facilities Maintenance department and will respond to all inbound correspondence.**Key Responsibilities**
- Answer phone calls and log work orders in IRT’s Computerised Maintenance Management System (CMMS)
- Respond to internal and external enquiries through a range of communication channels
- Act as the point of contact for Facilities Maintenance services and liaise with customers regarding their needs
- Plan and schedule Preventative and Corrective Work Order as required to meet service level agreements
- Accurately maintain customer records and databases in a timely manner
- Assist with the coordination of customer room refurbishments

**Your Experience**
- Demonstrated experience in a customer service environment
- Experience using computer systems including Outlook, Work and Excel
- High level experience communicating both verbally and in writing
- Desirable: Experience or an understanding of the Aged Care Industry

**Benefits for you**:

- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program

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