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Connecting Services Consultant

4 months ago

Glenside, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

**Casual role**:

- ** Dynamic not-for-profit organisation**:

- ** City-fringe location with free on-site parking**

**About us**

For more than 50 years, Southern Cross Care has been providing quality aged care and retirement living services to our community. We're guided by our compassionate, capable, collaborative and creative values, and we want people who share these values to join our team.

Right now we're looking for dynamic Consultants to join our Connecting Services team on a casual basis.

**About the role**

As a Connecting Services Consultant, you will work within a centralised contact-centre environment, assisting clients to navigate Southern Cross Care’s wide range of services. You will communicate effectively with clients to understand their individual needs, goals and aspirations, and identify solutions and services that suit them. You will generate opportunities and referrals for our sales teams and deliver outstanding service to our clients and residents, helping to optimise their quality of life and their experience as a member of our community.

**About you**

With exceptional attention to detail and great communication skills, you will help Southern Cross Care to communicate with a range of people, including those seeking services for themselves and those doing so on behalf of loved ones. You will be compassionate and empathetic, reliable and resilient, and have the ability to build rapport quickly. You will also have strong computer skills and have experience working with the client relationship management (CRM) systems and databases to record and retrieve client information and communicate with colleagues.

Ideally, you will have experience in a customer service or relationship management role.

**About this opportunity**

This is a great opportunity to join a dynamic, not-for-profit organisation and help create a better future for you and your community. You’ll enjoy exceptional learning opportunities and salary packaging benefits to help maximise your take-home pay. You will also be working in a friendly and inclusive team that genuinely cares about you. You will be employed on a casual basis, meaning that you will enjoy flexibility as you support our dedicated team through peak demand and planned/unplanned leave periods.

With our organisation growing to meet the needs of our community, there’s never been a better time to join Southern Cross Care.

**Enquiries;** Peter Ferguson on 8291 8036
**Applications close;** 4pm on Monday, 9th of January 2023