Health and Wellness Sales/customer Service Manager

4 weeks ago

Clyde, Australia City Cave Clyde North Full time

**About Us**

City Cave Float & Wellness Centre aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in the Southern Hemisphere.

**About the opportunity**

We are opening our doors at City Cave Clyde North and have an exciting opportunity for an experienced Centre Manager to lead our newest centre to success. This role will be responsible to oversee all areas of centre operations through leading and coaching your team driving sales growth, and executing operational requirements to deliver excellence across the Centre. This role suit someone who loves to support our clients through exceptional customer service ensuring the best City Cave experience.

Key Responsibilities
- Overall operational control and performance of the City Cave Centre.
- Maintain sales and second line of income targets.
- Merchandising of inventory.
- Linen inventory.
- Complete daily and weekly reports for management.
- Administration and Diary Management.
- Complete water chemistry test and treat effectively.
- Respond to all customer feedback and enquiries promptly.
- Ensure all facilities and services are in a safe and operational capacity.
- Complete marketing for the centre.
- Ensure that dress standards are maintained by all staff in the centre.
- Ensure that the customer service needs and expectations are exceeded daily.
- Weekly Stocktake.
- Ensure the facility remains clean and well presented at all times.
- Make sure all Float Rooms are clean and dry between clients.
- Make sure all infrared Sauna Rooms are cleaned and prepped for the next client.
- Health Fund Receipting.
- Clinical Documentation Compliance for Massage Therapists.
- Recruitment and new staff inductions to centre.
- Performance Reviews.
- Massage Therapist Management
- Brand compliance.
- Supplier Communication.
- Ability to promote business on social media.

**About you**
- Positive attitude.
- Good work ethic.
- Clean and tidy appearance.
- High-level communication skills.
- Ability to work to a deadline.
- Responsible and organised.
- Calm, soothing & nurturing personality that loves to listen.
- Passionate about natural therapies.
- Social media savy and IT savy.

**Why work for us? City Cave Benefits**:

- Work for the leading brand in float, sauna and massage therapies in Australia
- Join a team that ensures we always aim to satisfy our clients and continually set our standards higher
- Supportive work environment with career progression opportunities.
- Discounted City Cave services.

Opportunity for career growth to multiple centre manager and GM as we open up more centres in Melbourne in 2024 & 2025

We are a busy Centre, and open until 9 pm 7 days per week so the ability to work the evenings is highly desirable.

Join this amazing company by **Clicking APPLY now or Call 0452681982**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $55,000.00 - $85,000.00 per year

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Work Location: In person

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