Variety of Foh Roles

1 month ago

Moore Park, Australia VIPeople Full time

VIPeople are the industry leading supplier of professional and friendly Casual Event Staff to a wide variety of sporting and entertainment venues throughout Australia and we are thrilled to be hiring Front of House (FOH) staff to work at Cirque Du Soleil.

**Important Dates**

Pre
- event shifts begin 11th November -23rd November 2024

The Show runs from 24th November 2024- 9th February 2025

Weekday Shifts range between the hours of  3pm - 11:30pm

Weekend shifts start time may vary starting 9.30am-10.30pm

**Location** -Under the Big Top, The Entertainment Quarter (122 Lang Rd, Moore Park NSW 2021)

To be considered for this opportunity you **MUST** be available to **work 4-5 days** a week regularly over the duration of the shows( Show dates
- Wednesday to Sunday ) This includes evenings and weekend shifts.

FOH Roles include ;
**1. Box Office Clerk**

**2. Usher**

**3. VIP host/food server / Bartender**
- **Please see below the Primary responsibilities and requirements for each FOH role**_

**1.Box Office Clerk**
- Sell tickets at the window using Cirque du Soleil’s ticketing system;
- Assist customers and answer all questions with confidence and efficiency;
- Manage the will call and reprints;
- Assist customers with purchase decisions;
- Resolve customer conflicts with guidance from supervisor;
- Maintain knowledge of products currently available to customers;
- Understand and relate purchasing policies to customers;
- Collect complete and accurate data from customers;
- Follow proper cash handling procedures and reconcile daily transactions;
- Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner;
- Contribute to the environment of the box office in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
- Assist in the concessions to serve F&B products during intermission;
- Keep the working environment clean and sweep after each selling period;
- Performs other duties as required;
- Possess the ability to learn ticketing software and retain a high level of complex information;
- Be comfortable working in a loud environment;
- Be calm, motivated, polite and courteous;
- Have a professional, clean appearance with a straight posture
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Availability for the whole city duration;
- Speak English Mandatory
- other languages are an asset;
**2. Usher**
- Greet customers upon entrance to the big top;
- Check tickets and provide guidance to seats;
- Show customers where to find exits, bathrooms, and concession stands;
- Answer customer questions, handle complaints or suggestions;
- Ensure all customer needs are met;
- Seat customers in an orderly fashion, light the way with flashlights when customers arrive at or leave their seats;
- Help identify disorderly customers;
- Ensure everyone adheres to safety rules;
- Clean the big top - sweeping and moping - and place debris in trash receptacles;
- Provide assistance to customers with special needs;
- Ensure exit pathways are properly lit;
- Ensure nothing is obstructing exits;
- Help a customer up-and-down the stairs or onto ramps;
- Performs other duties as required;
- Work in a loud environment;
- Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in black shirts, pants and shoes (no logos);
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Speak English Mandatory - other languages are an asset;
**3. VIP host/food server / Bartender**
- Greet guests at the VIP entrance, scan their tickets, and hand them their VIP lanyards;
- Make sure that all customer needs are met in a prompt, professional, and efficient manner;
- Serves alcoholic and non-alcoholic beverages to guests (market dependent);
- Prepare VIP for dining by clothing tables and setting decorations, cleaning and vacuuming, placing furniture, etc.;
- Fill up beverage fridges and food stations, Perform inventory on supplies;
- Serve food to guests throughout the VIP tent and the attached terraces in a positive and friendly manner;
- Maintains strict cleanliness of the VIP area;
- Clear and clean tables with food, drinks and general garbage, clean coffee area, food service areas and VIP are in general;
- Ensures hand-washing stations are always in order and with soap and paper towel;
- Change garb

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