Claims Resolution Specialist

4 weeks ago

Macquarie Park, Australia Metcash Full time

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

We have an excellent opportunity for a Customer Resolution Specialist to join our Finance, Food team at Macquarie Park, (NSW).

This role will be responsible for facilitating the process of supplier’s disputed claims investigation and provide support to the Claims Resolution Manager ensuring timely and accurate data entry. You will be required to provide high level of customer service to suppliers and internal customers regarding disputed claims and enquiries.

What You’ll do
- Data Entry disputes accurately and efficiently into Metcash systems.
- Support in resolving suppliers disputed claims and complex enquiries
- Engage with key suppliers to understand background of disputed claims and enquiries
- Educate and up skill suppliers on correct processes to prevent reoccurring disputed claims and enquiries
- Identify patterns and reasons for disputed/enquiries and investigate root cause to recommend process improvement and prevent re-occurring.
- Identify opportunities to improve customer experience
- Prepare basic reports and data requests

What You’ll bring
- Experience in AP/AR role would be advantageous
- Strong customer service skills
- Advanced Data Entry skills
- Experienced with Remittances, Invoices, Adjustment Notes and other accounting documents.
- Excellent written and verbal communication skills
- Strong problem-solving skills
- High attention to detail and ability to manage and prioritise multiple tasks
- Adherence to policy and procedures, time management and planning skills
- Intermediate Microsoft Office skills

What we can offer you
- An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge
- Free on-site parking and access to public transport
- Flexible, autonomous work environment
- Training opportunities, your personal development is important to us
- Opportunities for career progression
- Added benefits - Wellbeing days, extra leave days just for you, corporate health benefits and more

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Equity, an accredited Flex Ready workplace, and a Gold Standard Mental Health First Aid skilled workplace.

The industry is changing, and we need adaptable people who thrive under pressure to build meaningful relationships with our diverse family of independents. So, get stuck into a promising career in a fast-growing industry. Together, we can supply Australia/New Zealand with a better retail future, powered by local communities.

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