Consultant, Customer Strategy

7 days ago

Melbourne, Australia Capgemini Full time

At Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact.

Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from strategy to execution and with an unstinting focus on value creation. With the new digital economy creating significant disruptions and opportunities, our global team of over 10,000 talented individuals works with leading companies to design and create advanced real-world digital solutions and future business models, solving their most complex business and technology challenges.

**The focus of your role**

Our **Customer Strategy & Transformation practice **helps clients, across various industries, generate growth by becoming a customer focused, data-driven organisation. We focus on supporting our clients across all areas of service, sales, and marketing transformation. We work across the full spectrum of strategy, operating model design, solution development and technology implementation.

As a **consultant **and a crucial member of our multidisciplinary team, you will:

- Engage directly with organisational leaders on their customer / digital challenges; helping clients rethink the impact of digital on their business and accelerate their transformation efforts.
- Define the ‘case for change' by framing a client's issues, conducting assessments to identify vulnerabilities, challenges, and opportunities.
- Employ quantitative analysis to help our clients identify priority segments, assess customer journeys, define value propositions and articulate the recommendations in a clear and compelling manor.
- Lead the development of financial business cases for investment; including strategic shaping, top downsizing of benefits, prioritisation and decision making based on evaluation metrics.
- Define how to deliver on the transformation using agile/scaled agile and product management practices.
- Assess the ways digital and technology innovation impacts business models and harness them to create new routes to growth, for example, the impact of Generative AI.
- Build and maintain relationships with key client stakeholders to deliver impactful and meaningful change.
- Collaborating with Capgemini Invent leadership on new go-to-market propositions and business development initiatives to support the ongoing growth and development of our business.

**About you**
- Strategy and/or Management Consulting experience, ideally within a global major consulting firm.
- Prior experience of large-scale customer or digital transformation programs.
- Strong problem-solving skills to address complexity of client challenges as well as analytical rigor and proven ability to synthesise data and formulate conclusions / recommendations.
- Familiarity with customer centred design and innovation activities including customer research, journey mapping, lean business model, proposition design, service blueprints and prototyping.
- Skilled at building senior relationships and delivering high impact work for your clients.
- Excellent written, verbal, numerical, and presentation skills.
- Collaborative and enjoy working in cross-functional teams, including designers and technologists. Most importantly, you act with integrity and show care for the people you work with.

**Let's talk about what's in it for you**

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects, and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:
**Diversity and **Inclusion**:
**Digital inclusion**:

- at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

**Environmental Sustainability**:

- Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero business by 2030 **.**

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Invent

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