Service and Performance Advisor

3 weeks ago

Adelaide, Australia ReturnToWorkSA Full time

**The Opportunity**
As the Service and Performance Advisor, you will play a key role in driving efficiency and excellence by monitoring and analysing the performance of the scheme. You will work as part of the Service Delivery and Operations Team who are responsible for creating the service and operational systems. Through partnering with our Claims Agents, service providers and other areas of our business you will identify and implement strategies to improve performance to key areas of responsibility such as Eligibility, Recovery and Return to Work, Third Party Recoveries and Specialised Claims.

**The Position**

In the role you will be responsible for amongst other things:

- Developing and maintaining clear and concise claims management policy, in line with the Return to Work Act 2014, and ReturnToWorkSA’s objectives.
- Monitoring, analysing, and reporting on critical scheme measures.
- Designing, developing, leading, and implementing systems of work to deliver fair, effective, and efficient outcomes in key areas of responsibility.
- Leading and undertaking systemic risk monitoring and taking appropriate action.
- Undertaking administrative functions in accordance with delegation powers and financial authorisations.

This role will be a full-time fixed term contract for two years.

**About You**

**Special Requirements / Conditions**
- Relevant tertiary qualifications, with a focus on allied health, personal injury, law, or commercial management

**ReturnToWorkSA Profile**

**At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.** Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

**Why join us?**
Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. As well as offering competitive salaries with salary packaging options, we are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury.

At ReturnToWorkSA, you can expect a range of benefits including:

- An extensive wellbeing program;
- access to a broad range of wellbeing seminars, webinars and information sessions
- a free onsite gym, bike storage and end-of-trip facilities
- annual flu vaccinations, skin checks, seasonal fruit and Corporate Cup challenge
- discounted corporate private health insurance
- and a proactive EAP provider.
- Flexible work options including hybrid working from home.
- Access to learning and development programs to enhance your personal and professional skill set and career development, including LinkedIn Learning and SBS Inclusion.
- Broad salary sacrificing options.
- Modern offices with excellent amenities in the Adelaide CBD.

**Further Information**

Position Description_Service and Performance Advisor - Insurance - April 2024.docx

The total remuneration package for this position is starting from $107,842 (exclusive of superannuation).

**How to Apply**
Please submit a cover letter demonstrating your key capabilities and experience supported by your current resume addressed to **Ella Sobey, Service Leader, Claims. **If you have any questions about the role please call Ella Sobey on** 8233 2141** to discuss the position further.

**Inclusion and Acceptance**
ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

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