Services Manager Server Hardware Deployment

1 week ago

Sydney, Australia Tek Infotree Sdn Bhd Full time

**About the Role**

The Services Manager reports to and works closely with the Regional Services Manager ensuring the highest quality of day-to-day operational execution at assigned DC campus(es). This role is accountable for managing technicians and deliverables for the services team, including coordinating parts and labor dispatches, identifying opportunities, new product requirements, materials planning and problem management. They will lead cross-functional teams committed to service excellence, quality performance and first-class customer experience.

Working with various senior-level hardware engineers, managers, and other engineering teams they will help define, scope, and implement assigned projects within customer environments. The role requires honed tactical coordination skills, with the ability to work across technical, production, supply chain and logistics organizations, through to customer delivery, while staying aligned with high level strategy.

**Responsibilities**
- Responsible for hiring, training, performance management, and retention of personnel supporting the business requirements.
- Responsible for ensuring all personnel at the site are trained and in compliance with customer requirements, product support, and Company policies.
- Leads a team of high-performing, cross-functional personnel in delivery of contracted services support.
- Fosters a culture of positivity, leads by example in establishing the cultural tenets of People First, Ownership Mentality, Quality, and Partnership.
- Accountable for the overall performance required to achieve the agreed customer support SLAs, and effectively communicates the details of status, issues, problems, successes, and needs for the site.
- Owns and manages the day-to-day relationship with the customer at the site level. Assists the Regional Manager with overall account management as needed.
- Oversees the planning and execution of site assessments, builds, transport, inventory, and deployments across the site.

**Requirements**:

- Proven team leadership experience
- Good cross functional communication skills.
- Strong organizational skills and attention to detail - ability to manage multiple projects/assignments simultaneously.
- Excellent problem-solving skills.

**Minimum Qualifications**
- A bachelor’s degree (or equivalent) and a minimum of three (3) years of related experience, or five (5) years of server hardware deployment and IT Data Center Services.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification preferred.
- MCP/MSCE certification preferred.
- Scripting experience preferred - PowerShell, Python, Bash.
- The ability to lift up to 35 pounds when necessary.
- The ability to safely climb ladders when necessary.
- The ability to wear personal protective gear correctly when necessary.
- The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
- The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.

**Job Types**: Contract, Full-time
Contract length: 12 months

**Salary**: $12,000.00 - $14,000.00 per month

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday

Application Question(s):

- Do you have knowledge & experience in any one of this scripting language: PowerShell, Python, Bash?

**Experience**:

- CompTIA A+/ CompTIA Server: 3 years (preferred)
- engineering processes, project mgmt methodologies: 3 years (required)
- server hardware deployment & IT Data Center Services: 3 years (preferred)

Licence/Certification:

- MCP/MSCE certification (required)
- CCNA certification (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Sydney NSW (required)

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