Regional Server Coordinator

7 months ago

Sydney, Australia Stantec Full time

Regional Server Coordinator - ( 230002XA )

**Description**

The Regional Server Coordinator ensures the availability of servers, configuration of all new implementations, and developing processes and procedures for ongoing management of the server environment.

**Day to day tasks would involve**:

- Ensuring that all security incidents and near misses are reported to the CISO & CIO, Advanced Technology, Global IT Director, Service Management and the ITSC - as per Stantec’s Security Incident Response Procedure
- Act as advocates in support of the Security Awareness program and work with the end-user community to foster good security practices
- Resolve ITSC tickets within agreed timeframes by following the Service Management processes and ensure all tickets are correctly documented
- Contribute to the resolution of operational issues by working collaboratively with peers
- Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues, monitoring, and alerting the Operations Lead on trends
- Work with the team to ensure stable operation, availability, reliability, and serviceability of Stantec server infrastructure
- Manage, administrate, and support Windows servers and their associated software and hardware
- Participate and manage capacity planning and performance monitoring and tuning.
- Collaborate with other IT Service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively utilized
- Supports corporate and regional policies, procedures, and best practices pertinent to supporting Windows servers
- Administers and maintains end user accounts, permissions, and access rights
- Coordinate and progress projects and activities within the server team
- Participate in cross training and mentoring with service delivery teams
- Supporting management to ensure appropriate staff utilization and identifying development opportunities
- In conjunction with the Operations Lead, contribute to the Year End Performance Review process within the team.

**To be successful for this role you'll need**:

- Post-secondary degree or diploma in a related field is preferred, or an equivalent combination of experience and education.
- Proficiency in Server OS and VM Technologies
- A good understanding of Active Directory, DNS and DHCP
- Hands-on software and hardware troubleshooting experience.
- Excellent interpersonal skills
- Strong verbal and written communication skills
- Strong detail orientation and ability to organize and prioritize a diverse array of assignments and duties
- Ability to plan and organize workload/projects as necessary
- Ability to meet deadlines
- You must be resourceful, analytical in solving problems, and an effective communicator.
- Able to work after office hours as required
- Demonstrates leadership aptitude, highly self-motivated with keen attention to detail.

**What we offer**

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
- Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
- Option to purchase up to 4 weeks additional leave.
- Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
- Mentoring for your own development and the opportunity to mentor others
- A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
- Professional Memberships
- Salary Continuance Insurance (SCI)
- Mental Health and Wellbeing Programs
- Service Recognition Awards
- Employee Assistance Program

**About Stantec**

The Stantec community unites approximately 26,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.

Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
- Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always_ **_design with community in mind._**
- We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe._

**Culture**

Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We ha

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