Manager, Quality

4 weeks ago

Adelaide Region SA, Australia HappyCo Full time

**HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and**
**Make Work Happy**
****

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos. We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here

**Where & How We Work**

At HappyCo we work in a multitude of ways depending on where we are and what is going on in our lives. Whether that be fully remote or hybrid remote, or in-office sometimes, we cater for everyone

We currently have an office in Adelaide, Australia but our team is currently spread across Australia, United States, New Zealand and Canada and we are growing rapidly

Being globally distributed means thinking about other time zones and to support this we offer autonomy and flexibility in how you structure your day around core working hours. There might be some collaboration outside of a "normal" 9-5, but we aim to work asynchronously as much as possible.

**Our HappyCo Culture & Values**

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page

HappyCo’s culture is driven by our core values of Make Happiness, Stronger Together, Get Good Sh*t Done, Look Outward First and Kaizen - sounds great, right, but what does this mean for you?

We’re looking for an experienced Quality Assurance & Automation leader to support the growth of our business.

**The Position**

The Manager, Quality & Automation Engineering oversees staffing and overall team health of the HappyCo Quality & Automation Engineering function. They are responsible for empowering and managing a data-driven and automated quality assurance approach across HappyCo’s product teams. They are customer obsessed, and relentlessly drive the quality assurance process to the left of the software development cycle. This position requires a well-organized, experienced QA leader able to work independently while demonstrating a strong understanding of automation testing within software development

**Week by Week**

**During your first 1-2 weeks you will**:

- Get to know our leadership, culture, and values
- Complete our HappyCo orientation and onboarding program
- Onboard with the QA Engineering Team and implement your first test case automation
- Familiarize yourself with our products, systems and tools
- Read our favorite industry primers
- Attend your first Company Wide Meeting (occurring fortnightly)

**During your first 3-6 weeks you will**:

- Get acquainted with our different departments
- Identify and plan your first process improvement
- Adopt regular cadences with your direct reports

**During your first 3-6 months and beyond you will**:

- Implement your first “shift quality to the left” initiative
- Implement a holistic data driven approach to Quality Management across all product teams
- Refine quality scorecard metrics across all our product lines
- Identify opportunities to reduce testing time and effort by automating repeatable tests

**What you could expect day-to-day**:

- Work with a distributed workforce across Australia and the Americas
- Manage a team of QA / Automation Engineers
- Collaborate with Product and Engineering Leadership to ensure continuous delivery of reliable products that delight our customers
- Conduct exploratory testing and risk analysis for complex features, e.g., those that span across platforms or teams

**What we think you need to be successful**:

- 3+ years of people management experience, with a track record of upskilling team members
- 5+ years' experience in previous QA roles and experience in automating test cases in web, API and ideally mobile products
- Some software development experience, such as in SQL or Python scripting
- A customer obsessed mindset
- Ability to identify changes to tools and processes in order to support growth of the business
- Experience in designing appropriate automated load and performance testing suites
- Experien

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