Underwriting Service Representative

3 weeks ago


Melbourne, Australia AIA Group Ltd Full time

Underwriting Service Representative

BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

**The Opportunity**

We have an exciting opportunity within our Retail Insurance function for a Underwriting Service Representative to join the Retail New Business team. This role plays an integral part of the business success while working closely with the Sales, Distribution and Underwriting teams and engaging directly with Advisors and applicants.

**To do this successfully you will**:

- Making outbound calls to applicants to collect personal insurability and medical information
- Ensure that all calls are to script and all questions asked in the appropriate manner
- Ensure that all calls are recorded and accurately tagged as per the agreed protocols
- Ensure that all stakeholder communications are appropriately set-up as per the agreed processes
- Ensure that all the responses to the questions are accurately data entered in a concise and objective manner
- Previous experience in a customer service, sales support or life insurance environment dealing with advisers and applicants.
- Strong written and verbal communication skills

**Why choose AIA**:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

**AIA is different. Are you?**

**Applications close on 22nd May 2023**

Job ID JR-48489



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