Product Support Specialist

2 weeks ago


Sydney, Australia Bausch + Lomb Full time

LOCATION - CHATSWOOD

The Solta Product Support Specialist, APAC (Australia) provides 1st level troubleshooting and technical support to customers and assists the APAC country business units with complaint input and resolution. The Product Support Specialist is required to be technically knowledgeable in all of Solta’s product offerings and be capable of providing technical support and RMA logistics in a professional and courteous manner with the overall goal of maximizing customer satisfaction. In addition to providing technical support, this role will work closely with the commercial team to support customer service tasks

The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.
- Utilize, FAQs, Solution Scripting Guides and Knowledge Bases.
- Assist Solta Service team with Solta product repair advice including field and depot repair.
- Manage all details of a Case from start to finish, ensuring effective and timely resolution, case closure and customer satisfaction.
- Identify and escalate reliability issues and trends to Manager for immediate action or for future improvement.
- Learn all product support processes and identify opportunities for process streamlining and improvement.
- Develop and help implement strategies to increase customer satisfaction. Perform special projects as directed by Manager.
- Coordinate and work closely with other teams and departments.
- Back-up in-country customer service calls and order processing.

**Experience, Education, Training, Traits**:

- Two years' previous product support call center experience, preferably in a medical device environment.
- High School diploma or equivalent required.
- Tertiary education or vocational technical school certification preferred and / or equivalent related experience.
- Exceptional customer communication and customer care skills.
- Excellent technical, analytical, interpersonal, verbal, organizational and communication skills.
- Proficiency with MS Excel, Word, etc.
- Quick, high productivity contributor.

Personal Attributes (e.g. self-managed, decisive, energetic, attention to detail)

Reliable, honest and trustworthy

Fun and outgoing

Driven to find outcomes for stakeholders

Calm and patient in their dealings with others

Ability to build strong relationships within the team and stakeholders

An attitude of “getting involved’ and “can do”

Able to effectively communicate at all levels with excellent interpersonal skills

A willingness to go the extra mile to exceed expectations as you lead from the front

Aware of behaviour types and how to modify your approach to achieve desired outcomes

Be able to express ideas in a clear and concise manner

Demonstrate solid problem-solving skills and excellent operational and people management skills.

Be able to think practically and identify significant success factors.

PSS - AUGUST 2023



  • Sydney, Australia State Street Corporation Full time

    What we are looking forThe Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows...


  • Sydney, Australia State Street Full time

    What we are looking for The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing...

  • Medical Practitioners

    4 weeks ago


    Sydney, Australia Healthcarelink Support Full time

    Our client has been a part of the Sutherland Shire Community for over 36 years, having operated since 1987. The centre has a proud history of providing reputable quality health services to all patients. A DPA position has become available at this well established clinic replacing a GP so you will be busy from Day 1. The practice is a fully-accredited;...

  • Product Specialist

    3 weeks ago


    Sydney, Australia Six Degrees Executive Full time

    We're excited to partner with a prominent family-owned Australian coatings company in search of a Product Specialist to join their marketing team. With a global presence across Australia, North America, New Zealand, Southeast Asia, and the Pacific Islands, they lead the industry in providing top-quality coatings. About the Role As a Product Specialist,...

  • Product Specialist

    1 month ago


    Sydney, Australia Hatch Full time

    ** This role is at Qualtrics (not for Hatch)** Hatch is supporting Qualtrics to find a great Product Specialist to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Qualtrics. **About the role at...


  • Sydney, Australia WiseTech Global Full time

    Product Specialist – CRM At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end to end solution is our CRM module. As a product specialist, you see our customers challenges as...


  • Sydney, Australia Marsh McLennan Full time

    Product Management Specialist (Digital Product Owner) **Company**: Marsh **Description**: **Product Management Specialist (Digital Product Owner)** **What can you expect?** The Digital Product Owner will play a critical role in the implementation and execution of Marsh's largest and most impactful transformation to date. Reporting through the Digital...


  • Sydney, Australia Mastercard, Inc. Full time

    Associate Product Specialist, Products and Solutions, Launch Graduate Program 2025 - Australia **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help...


  • Sydney, Australia NSW Government -TAFE NSW Full time

    Advertising for positions in Sydney metro, Wollongong, Blue Mountains and Central Coast/Newcastle - Be part of an experienced, high-calibre, productive video team - Engage in a wide variety of interesting content production - Building a talent pool to fill casual, temporary and permanent positions TAFE NSW has over 500,000 annual enrolments and sets the...


  • Sydney, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Sydney NSW**Classification**: - Advertising / Media / Publishing**Sub Classification**: - Account Manager**Reference #**: - 3541344**Contact Name**: - Samantha Watts- **Salary**: **OUR CLIENT** S2M is recruiting on behalf of the most impactful media group with over 150 brands across news, sport, and lifestyle,...

  • Support Specialist

    4 weeks ago


    Sydney, Australia LiveHire Full time

    ** Reach.Hire**: everyday we push a little harder and reach a little ‘hire’ united in our vision to empower the flow of the world’s talent - ** Own it.Together**: We collaborate, consult, create and fall together. When we own it together, the sky’s the limit. - ** Open. Honestly**: We fight for fairness and equal opportunity in the workplace....


  • Sydney, Australia M&T Resources Full time

    **Sydney** **IT & Telecomms** Project Management / Team Lead - Review high-level product designs and solutions. - Telco Domain - Operations Enablement Specialist - 12 Month + Contract - Hybrid working - Macquarie Park The primary role of the Operations Enablement Specialist or Product Enablement Specialist is to review high-level product designs, assess...

  • Product Specialist

    1 month ago


    Sydney, Australia Hatch Full time

    ** This role is at Wisetech Global (not for Hatch)** Hatch is supporting Wisetech Global to find a great Product Specialist to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Wisetech Global. **About...


  • Sydney, Australia Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific Australia & New Zealand** Our growing team of 1200+ employees work together to deliver high quality science products and solutions to a wide variety of key markets. With commercial, manufacturing and distribution sites scattered across Australia and New Zealand our scope covers life sciences; specialty diagnostics; food,...


  • Sydney, Australia Sharp & Carter Full time

    Hands on collaborative product marketing role with growth opportunities - Work with a highly engaging fun driven, passionate, motivated team in Marketing - Create engaging, relevant & meaningful experiences l City location l 95-105K + **_About the role_**: - Reporting to the Product Marketing Manager, APAC & CA, you will work alongside our global Marketing...


  • Sydney, Australia SafetyCulture Full time

    **Product Video Specialist**: - Sydney- Marketing - Video Experience /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product-led SAAS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our technology platform and products give front line workers a...


  • Sydney, Australia WiseTech Global Full time

    Join our dynamic team at our Sydney Head Office, where over 30 dedicated teams, each specialising in logistics solutions, are committed to tackling complex challenges within the industry. We are seeking a Product Specialist with a deep understanding of air cargo processes to leverage their expertise and knowledge of the air freight industry to help guide...


  • Sydney, Australia eHealth NSW Full time

    **Employment Type**:Full Time - Permanent - 38 hour working week within a flexible WFH model. - Opportunity to work from our office at Chatswood. - Attractive Salary + Super and leave loading. - Help drive digital transformation within Australia’s largest public health system. **About us** Working at eHealth NSW is more than a job. Every day, we set out...


  • Sydney, Australia Healthcare Professionals Group Full time

    **Benefits** - CBD location - brand new beautiful offices with harbour & city views - Close to transport links, cafes, gyms, bars - Permanent position - Growing company - great opportunities for career advancement - Work-life balance - WFH and the office after training - Additional benefits including bonuses, annual conferences & overnight team...


  • Sydney, Australia FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 5 - 10% The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that...