Digital Communications Adviser

3 weeks ago

Newcastle, Australia Coal LSL Full time

Permanent full-time role based in Newcastle with hybrid working.
- Create clear and concise copy across multiple platforms.
- Utilise and develop your digital communications skills in a supportive team.

**WHY WORK WITH US?**
At Coal LSL our purpose is to ensure employees in Australia's black coal mining industry are connected with their long service leave benefits. To achieve this, we foster a supportive culture built on trust, openness, respect, care and honesty, because we recognise that our people are at the heart of Coal LSL’s success.

Here are some of the experiences you will have while working at Coal LSL:

- Be part of an organisation that puts people first and where people are at the heart of every decision.
- Collaborate across the business to innovate on solving problems.
- Support Australian industry and contribute to individuals' economic and social wellbeing.

We believe in our purpose, we aspire to achieve our vision, we are focused on transforming our business to deliver our strategic goals and we act in a way that reflects our core values.

We demonstrate our commitment to our clients and our culture by building diverse, balanced, and high-performing teams who foster inclusion, connection and belonging.

Our people are our greatest asset. We offer them the benefits of working from home and in our modern, purpose-built office in Newcastle, NSW. Our hybrid working model provides you with a space to connect and collaborate with colleagues while also enabling you to balance work-life commitments with some focus days of work at home. We provide working from home equipment to make the transition seamless - all you need to bring between work and home is the laptop we give you.

Flexibility and wellbeing are at the heart of who we are and how we work. We acknowledge our people’s need to support their families, communities and personal interests. That’s why we offer flexible working arrangements, study assistance programs, additional leave entitlements and a variety of workspace options that support activity-based working.

We want our people to feel good and be rewarded while engaging meaningfully with the work they do.

**WHAT YOU'LL BE DOING**
As the Digital Communications Adviser, you will produce and deliver content on all digital platforms used for communications and engagement activities.

You will:

- foster a service culture that focuses on business needs, delivering outcomes, and user satisfaction
- act as a brand ambassador, ensuring content adheres to our value proposition and our regulator voice and tone
- support the development and maintenance of a design system and encourage its adoption across the organisation
- utilise clear, communication styles suitable for digital platforms
- partner with the business to ensure all platform communications support the user experience and enhance usability and engagement
- write clear and concise copy and micro copy across platforms including labels and navigational elements, notifications and alerts, and page content
- ensure content is aligned with Australian Government style and best UX practices
- manage multiple tasks in an Agile working environment without compromising quality.

**WHAT YOU'LL BRING**
To be successful in this role, you will support the Senior Digital Communications Adviser to deliver engaging communications across a range of digital platforms. You will partner with key stakeholders to offer communications advice and provide copy, videography, imagery and content solutions.

Your background will demonstrate your:

- experience in a digital marketing or communications role within a dynamic, fast-paced environment
- highly developed written and verbal communication skills with the ability to produce end-to-end tailored content
- proficiency using the Adobe Creative Suite with strong design and video production/editing skills
- knowledge of the Australian Government Digital Service Standard, WCAG and SEO principles
- experience working as part of a project team, including DevOps, in an Agile environment
- proficiency with Confluence, Jira, SharePoint and Google Analytics
- analytical skills and ability to demonstrate measurable results.

Ideally, you will be tertiary qualified in Communications, Marketing, Business or similar.

**HOW TO APPLY**

Note: Your cover letter should be no longer than 800 words.
- The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required._

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