Service Desk Analyst
3 weeks ago
Service Desk Analyst to support the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems.
**Duties**:
- Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
- Provide on-call support after hours on a rostered basis.
- Determine software and hardware requirements to provide solutions to problems.
- Install and configure software and hardware, and repair and replace peripheral equipment.
- Assist in the development and updating of knowledge base articles, and standard operating processes and procedures.
- Coordinate with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
- Conduct administration, scrip, and access management tasks where required.
- Assist with the planning and delivery of additional support activities.
- Conduct investigations for troubleshooting, research and analysis to obtain evidence-based conclusions and assist in the management, preparation and coordination of policy or procedure formulation and/or project management.
**Skills Required**:
- Successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
- Communicate effectively whilst responding to stakeholder needs and
- expectations across a geographically dispersed network.
- initiatives while contributing to change and business improvement strategies.
- Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft
- SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.
-
Service Desk Analyst
2 weeks ago
Canberra, Australia EDT Networks Pty Ltd. Full time**Service Desk Analyst Wanted** **6 months (12 month extention) $630 - $635 per day** We have been asked to seek a highly motivated and customer-focused team to join our clients Service Desk. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving incidents and requests in a timely and efficient...
-
Service Desk Analysts
1 week ago
Canberra, Australia Davidson Group Services Full time**Join Our Dynamic Team as a Service Desk Analyst!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients. **About the Role** As a Service Desk Analyst, you...
-
Service Desk Analyst
3 weeks ago
Canberra, Australia Onpoint 365 Full time6-month contract with possible 12-month extension - Located in Canberra - Ability to obtain a security clearance **Service Desk Analyst** - **6-month Contract with possible 12-month extension**: - **Located in Canberra**: - **Ability to obtain a security clearance** Our Federal Government client is seeking a **Service Desk Analyst** with strong abilities...
-
Service Desk Analysts
3 weeks ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0667**Title**: - Service Desk Analysts - MULTIPLE - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 Months + 12 month**Description**: - **Prominent Federal Government Department**: - **Initial 6 month contract + 12 month extension options**: - **Lucrative and...
-
Service Desk Analyst
5 months ago
Canberra, Australia Fujitsu Full timeAbout the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...
-
Service Desk Analyst
6 days ago
Canberra, Australia Continuum Recruitment Full time**Service Desk Analyst** - **upto $80,000 Package**: - **Unique government opportunities** **About the role** As a Service Desk Engineer you will be responsible for providing multi-level support such as call logging, incident resolution, service requests and other tasks to provide ICT support services, you will also maintain documentation to a high...
-
Service Desk Analyst
7 months ago
Canberra, Australia Gateway Synergy Recruitment Full timeMicrosoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix - 6 months initial contract with 1x6 months extension. Canberra location. - Experienced Service Desk Analyst with experience in delivering digital products **Gateway Synergy is looking for highly experienced Service Desk Analyst contractor for a government department.** **The...
-
Service Desk Analyst
1 week ago
Canberra, Australia HAYS Full timeSeeking a motivated Service Desk Analyst to provide support to a geographically dispersed network. **Your new company** **Your new role** As the Service Desk Analyst your day-to-day role will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities, this includes...
-
Service Desk
2 weeks ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0616**Title**: - Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Start an exciting career within a Federal Government Department**: - **Lucrative 12-month contract with...
-
IT Service Desk Analyst
3 weeks ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH94695_1665633991 **Contact** Jaela Smith **Posted** about 4 hours ago - **Level 1.5 Support - 1st point of contact for ICT incidents**: - ** 12 month contract**: - ** Must be an Australian Citizen** **Our Client** Our Client has over 30 years'...
-
Aps4 Service Desk Analyst
2 weeks ago
Canberra, Australia Comcare Full timeThe Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
-
Service Desk Analyst
2 weeks ago
Canberra, Australia Primacy Full timeService Desk Analyst Location: Canberra **Responsibilities**: - Diagnose and resolve technical issues related to hardware, software and network problems - Escalate more complex issues to second-level support as necessary - Document all incidents and service requests in the ticketing system - Monitor and prioritize the ticket queue to ensure timely...
-
Service Desk Analyst
5 days ago
Canberra, Australia Minutes To Seconds Full timeMinutes to Seconds is #HIRING for Service Desk Analysts, ideally based in #ACT #Canberra. **Requirements**: - MUST HAVE requirements: - currently based in Australia - preferably with Australian Citizenship and at least a Baseline Clearance - Relevant experience of at least 5 years for each role Please note that the role is on a CONTRACT work basis and...
-
Service Desk Analyst
2 weeks ago
Canberra, Australia BSI People Full time**Up to 18 month contract based in Canberra** - As an experienced Service Desk Analyst you will support the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes, and the resolution of technical ICT problems._ - The role is responsible for...
-
Service Desk Analyst
9 months ago
Canberra, Australia IT Alliance Australia Full timeCanberra **Australian Electoral Commission** One of our **Federal Government** clients is looking for **Service Desk Analyst **in **Canberra**.** **We are looking for the following Skills/Experience**: - Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network. -...
-
Service Desk Analyst
1 week ago
Canberra, Australia Canberra Consulting Full timeAttractive hourly rates $$$ - 6 + 6 Months Federal Government Contract - Negative Vetting 1 Security Clearance Required **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the...
-
Service Desk Analyst
7 months ago
Canberra, Australia MinterEllison Full time**Location**: Canberra, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means...
-
IT Service Desk Analyst
7 months ago
Canberra, Australia Unisys Full time**What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...
-
IT Service Desk Analyst
8 months ago
Canberra, Australia Unisys Full time**What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...
-
Service Desk Analyst
3 months ago
Canberra, Australia Telstra Full time**Employment Type **:Permanent **Closing Date **:5 Nov 2024 11:59pm **Job Title **:Service Desk Analyst **Job Summary** As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of...