Customer Service Administration Clerk

2 months ago

Greater Adelaide SA, Australia FREEDOM Furniture Full time

Start your journey with Freedom
Who we are
Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone.
Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, through problem-solving, collaboration and hard work. We're design-led, passionate and constantly evolving.
We want you to be part of our journey, so pull up a chair, and find out what it means to work in our Customer Service and DC team.
What you'll be doing
As a Customer Service Administration Clerk you will provide exceptional service to customers requiring home deliveries and continue to work at a pace which will ensure that KPI's are met.
**Reporting to the DC Manager, your contribution will include**:

- Provide exceptional value adding customer service to the internal and external clients of Freedom Logistics
- Reception duties such as greeting customers, processing customer pickups, directing customers to docks
- Answer customer calls promptly to ensure customer queries are answered and resolutions provided within an acceptable timeframe
- Assist customers who may have issues or concerns regarding their deliveries and communicate with customers regarding rebooking deliveries
- In conjunction with the accounts payable team, keep track of all payments and expenditures, including purchase orders, invoices, statements etc
- Ensure CoR compliance and regulatory obligations are adhered to at all time

What are we looking for?
- 2-3 years previous experience in an customer service role
- Exceptional verbal and written communication skills
- Understands, anticipates and provides solutions to meet the needs of the customer
- Strong drive to achieve results and exceed expectations

Perks of the job
- A Competitive hourly rate
- Limitless career growth opportunities - A development plan built around your goals and beyond. We offer access to internal and external training programs A career with Freedom can take you anywhere.
- 25% staff discount across all Freedom products, including sales prices.
- Work in a friendly and supportive environment.

Have a voice, make an impact, and find your seat at Freedom.
Freedom to grow. Freedom to think. Freedom to be.

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