System Support Analyst

3 weeks ago

Melbourne, Australia Intelerad Full time

Company Description
**Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.**

**Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.**

**Job Description**:
**Our Support Centre handles customer support requests, documents, troubleshoots and resolves incidents/issues reported by our clients. Intelerad is dedicated to providing solutions to clients working in a mission-critical healthcare environment. It is therefore imperative that issues and incidents be dealt with efficiently and in a timely manner.**

**As a System Support Analyst (Clario), you will provide support by mainly focusing on addressing customer issues that have been reported by our clients on the server-side and components. This is a key role in making a difference in our our overall effort in resolving critical issues and making a real difference to continually improve the reputation of Intelerad’s client experience**

**Provide excellent System Support services**:

- ** Respond to client problems (phone/tickets) and proactively monitor client’s installations;**
- ** Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;**
- ** Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;**
- ** Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;**
- ** Perform database maintenance using SQL statements;**

**All the work is done remotely through secure connections and via phone and remote desktop-sharing.**

**Stay proactively informed and trained on the following to ensure an excellent level of service and expertise**:

- ** Back-End Architectures**
- ** IntelePACS software**
- ** Clario Worklist**

**Qualifications**:
**Pre-requisites**:
Experience in a customer service or technical support role

A minimum of 3 years of professional work experience in Windows Server system and network administration

Remote troubleshooting (ssh, VPN tunnels)

Advanced Knowledge of SQL databases (Sybase, MySQL, postgresql)

Microsoft Windows (basic workstation configuration and troubleshooting)

Knowledge of a scripting language (such as Perl, python or shell) is an asset

Experience with TCP/IP, network security, IPSec or VPN is an asset

**Desired Competencies**

CompetenciesExcellent communication skills (verbal and written, English is mandatory)

Highly motivated and team oriented

Client-oriented

Attention to detail and strong problem solving skills

Ability to work under pressure

Self-directed Learning

Additional Information

**Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging**

**Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

  • Systems analyst

    2 weeks ago

    Melbourne, Victoria, Australia Work in Rail Full time

    What are some example projects or experiences?Systems analysts design, maintain, and upgrade the computer systems that keep our rail networks operating. They also support rail organisations by developing or managing essential internal systems. A systems analyst has excellent analytical skills and enjoys uncovering ways to improve efficiencies and resolve...

  • Systems Analysts

    2 weeks ago

    Melbourne, Australia Gateway Synergy Recruitment Full time

    EL1 to EL2 roles available for Systems Analysts - Adelaide, Brisbane, Canberra, Melbourne location **Gateway Synergy is looking for highly experienced Systems Analysts contractors for a government department. An exciting opportunity is open for various roles for a rapidly growing project. Be part of a team that makes meaningful changes and improves...

  • Systems Analysts

    2 weeks ago

    Melbourne, Victoria, Australia Gateway Synergy Recruitment Full time

    EL1 to EL2 roles available for Systems Analysts Adelaide, Brisbane, Canberra, Melbourne locationGateway Synergy is looking for highly experienced Systems Analysts contractors for a government department. An exciting opportunity is open for various roles for a rapidly growing project. Be part of a team that makes meaningful changes and improves Australian...

  • System Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent Insights Group Full time

    Talent Insights are currently seeking a highly skilled and motivated Systems Analyst to join one of Australia's largest companies on a full time, Permanent basis.You will be working within the Group Insurance team, responsible for the management, administration and operation of the Risk financing and Insurance program as well as the self-insured workers...

  • Financial Systems Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Corporate Services - VIC Metropolitan Full time

    We will email you new jobs that match this search.Ok, we will send you jobs like this.The email address was invalid, please check for errors.Financial Systems Support Analyst - SAP Supply Specialist Apply now Job no: Work type: Full time Location: Corporate Services - VIC Metropolitan Categories: Information Technology A permanent full time opportunity...

  • Systems Analyst

    3 weeks ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable**The opportunity** Our highly valued client is a federal government agency, who are seeking an experienced Systems Analyst to analyse and document technical and functional requirements for systems, infrastructure, data and security. - Port Melbourne location - Daily rate range fully negotiable - 12 month initial...

  • SAP Systems Analyst

    5 days ago

    Melbourne, Australia GoSourcing Pty Ltd Full time

    The roles could be located at the clients CDB offices located across a number of capital cities including; Brisbane, Melbourne, Canberra, Adelaide. Please indicate your preference when submitting your application.SYSTEM ANALYST  MUST HAVE A MINIMUM OF 5+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S Is...

  • Financial Systems Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Ramsay Health Care Full time

    We will email you new jobs that match this search.Ok, we will send you jobs like this.The email address was invalid, please check for errors.Financial Systems Support Analyst - SAP Supply Specialist Apply now Job no: Work type: Full time Location: Corporate Services - VIC Metropolitan Categories: Information Technology A permanent full time opportunity...

  • Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Peoplebank Full time

    Location: Melbourne Job Type: Contract Posted:about 1 hour agoContact: Teertha Shetty Discipline:General IT Reference: Our client and the role:Our client, one of Australia's largest superannuation funds, is looking for a Systems Analyst for an initial 6-month initial contract with good chance of extensions.The role of Systems Analyst is to ensure internal...

  • Finance Systems Analyst

    4 weeks ago

    Melbourne, Australia Clayton Utz Full time

    Finance Systems Analyst - Join an Australian Top Tier Law firm and be part of our highly regarded Finance group - Join a truly national finance team - Varied and exciting opportunity role Fantastic opportunity for a Finance Systems Analyst to join a National top tier law firm. The role We currently have an exciting and varied opportunity for a Finance...

  • Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Ignite Specialist Recruitment Services Full time

    Ignite are looking to hear from experienced Systems Analyst for one of our government clients.Location: Canberra, Melbourne CBD, Brisbane Wharf street and AdelaideDuration: 12 months with 3x 12 months extension optionsCitizenship Requirements: Must be an Australian Citizen withBaseline clearanceThe identified Cloud Systems Analyst will be working towards...

  • Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia halcyonknights Full time

    Financial Services:- Technical Analysis and Design:- Enterprise SystemsTake this opportunity for a talented individual to join a dynamic team. As an IT Systems Analyst, you will play a crucial role in analysing, designing, and documenting technical solutions to meet the needs of this financial services organisation.Key Responsibilities: Conduct thorough...

  • IT System Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    2 years contractAustralian citizens, must have at least Baseline security clearanceData and Analytics background/experience Green Light are looking for IT System Analysts to grow and develop data & analytics capability. The IT System Analysts will be working with the business in the implementation, design and development, as well as the delivery of data &...

  • System Analyst

    2 weeks ago

    Melbourne, Australia CYOS Solutions Full time

    **Application closing date**: Tuesday, 28 May 2024 - 11:59pm, Canberra time **Estimated start date**: Monday, 01 July 2024 **Location of work**: VIC (Remote working will be considered for this role) **Length of contract**: 12 Months **Contract extensions**: 1 x 12 months **Security clearance**: Must be able to obtain Baseline **Rates**: $90 - $120 per...

  • Workforce Systems

    2 months ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan, Various Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Education and Training, Health and Allied Health, Human Resources, IT and Telecommunications, Strategic Management, Aged Care Reference: 20367 The...

  • Workforce Systems

    4 weeks ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan, Various Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Education and Training, Health and Allied Health, Human Resources, IT and Telecommunications, Strategic Management, Aged Care Reference: 20367 The...

  • Finance Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Clayton Utz Full time

    Finance Systems Analyst Join an Australian Top Tier Law firm and be part of our highly regarded Finance group Join a truly national finance team Varied and exciting opportunity roleFantastic opportunity for a Finance Systems Analyst to join a National top tier law firm.The roleWe currently have an exciting and varied opportunity for a Finance Systems Analyst...

  • System Support Analyst

    4 weeks ago

    Melbourne, Australia FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0% We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our...

  • System Analysts

    2 weeks ago

    Melbourne, Victoria, Australia Rubix Solutions Full time

    System Analyst - baseline cleared | NV1 | NV- Full Time Permanent Openings - Salary Negotiable DOE Leading Australian FirmRubix Solutions are currently seeking multiple System Analysts for long term works at a federal government agency.Our client is an Australian award-winning business, with established and respected relationships with government entities...

  • Finance Systems Analyst

    7 days ago

    Melbourne, Australia Sharp & Carter Full time

    CBD Location / Flexible working arrangement offered to all staff - High level excel skills required - 12 month Fixed Term Contract / $130,000 + Superannuation **About the Company** Sharp &** **Carter have been engaged to source an experienced Finance Systems Analyst for an established organisation with a proud history here in Melbourne. **About the...