Assistant Manager

3 months ago


Melbourne, Australia Piccolina Gelateria Full time

This is your chance to join Piccolina Gelateria, one of Melbourne’s most iconic hospitality businesses. Over the past seven years, Piccolina has become a Melbourne institution with several store locations, including Collingwood, Hawthorn, St Kilda, Richmond, Chadstone and across the CBD.

We’re looking for highly motivated Assistant Managers to join the team and help oversee a cluster of stores across our CBD + Inner City locations lead by our Multi-Site Store Manager.

The store management teams are integral Piccolina ambassadors, championing best practice customer service and ways of working whilst driving a positive team first culture.

**Key responsibilities include**:

- Providing outstanding customer service in-store, and equipping your team to do the same
- Maintaining excellent store presentation standards at all times
- Assist Store Manager with selection of new team members including onboarding and induction process
- Provide and coordinate training and coaching to all retail team member
- Assist with coordinating staff unavailabilities, leave management, and roster coverage alongside your store manager
- Oversee and execute store operations, stock control and ordering procedures
- Ensuring daily operations are well managed and systems in use
- Ensure full compliance of our food safety program
- Driving sales and managing all controllable costs

**What we’re looking for in our store managers**:

- 1-2 years hospitality and/or retail experience
- An ability to lead and motivate teams, to bring the best out of each person
- Works autonomously with mínimal management supervision
- A genuine care factor for customers and a commitment to service
- Great communication skills and positive attitude
- Proactive thinking, initiative and a solution-mindset at all times
- Attention to detail, noticing the one-percenters and fixing them

This role is ideal for someone who takes pleasure in working in teams, enjoys working in a different store each day, interacting with people and customers, all while possessing a genuine passion for customer service and being the best part of someone day

**Roster Hours**

Assistant Managers are full time, 38 hours per week, 2 days off per week, with shifts on at least two of three days across Fri-Sat-Sun.

Full Australian work rights are essential. Not accepting working holiday makers or student visas.

Pay: $60,000.00 - $70,000.00 per year



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