Transportation Operations Manager, Au Delivery

5 months ago

Sydney, Australia Amazon Commercial Services Pty Ltd Full time

5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of program or project management experience
- Bachelors’ Degree or 4+ years of Amazon experience
- Significant work experience in a fast-paced environment, ideally in logistics, supply chain, transportation or manufacturing industry
- Strong leadership skills with 3+ years of employee and performance management experience; experience of data analytics and data-driven decision-making skills
- Prior experience with performance metrics and process improvement and lean techniques
- High ability to deal with ambiguity and handle changing priorities, to effectively prioritize, to multitask, and to use good judgment in pressure situations
- Ability to develop creative and scalable solutions independently, and drive them from ideation to successful completion; results oriented; "self-starter"
- Flexible to work a variety of hours as per the business demands
- Strong oral and written communication skills - able to communicate effectively with senior management, tech teams, and international stakeholders
- Experience defining program requirements and using data and metrics to determine improvements

Key job responsibilities
- Own TOM field operations and projects for multiple regions within Australia
- Own the overall safety, quality, performance, and customer experience for yard management activities across all the sites in Australia
- Lead a team of TOM Area Managers across different regions, including regular coaching and development sessions and directing the team as needed during the work day
- Launch the TOM function to cover new site launches in Australia by collaborating with launch teams, cross-function teams to setup TOM
- Set and clarify requirements and expectations with the functional leaders with on-site Operations, support functions, and regional leaders.
- Install a performance culture, instill ownership and create a high-performing team
- Collaborate with Snr Ops and TOM leadership team manage on quality and Customer Experience metrics, including the root cause analysis of problem areas and reporting to ATS country manager
- Drive creation of safety and quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plans
- Take proactive steps to ensure that best practices are shared across all sites, departments, shifts and among the network
- Work closely with the sites’ support staff (HR, Recruiting, L&D, Finance, Facilities, Safety, IT and Site leadership) to build and secure support and resources for projects and initiatives in their sites
- Drive and roll out the tech initiatives for step changes in yard performances
- Provide inputs on long-term strategic new building design/launches to support growth of Amazon Transportation network
- Partner with finance, recruiting, operations, and PXT for daily/weekly planning, peak planning, and long-term labor planning
- Readiness for substantial travel mainly within Australia
- Work in partnership with ATS Snr leadership to identify operational scale, global parity and growth opportunities and develop business plans the Amazon Emerging Markets

About the team
TOM team focuses on managing the yard activities in the AU sites. This team is the interface between sites and the Supply Chain/Trans organizations. You will be responsible for developing and improving the yard management activities for a set of sites AU region. You will own all operations, performance, and people development targets across AU sites. Besides being responsible for all site yard operations on your own you will be managing a team of regional operations manager, coaching and mentoring this team to ensure performance objectives are met and building a positive employee relation to deliver quality results.

Sydney, NSW, AUS
- Experience managing, analyzing and communicating results to senior leadership
- Work experience in operations/supply chain/logistics/e-commerce is a plus.
- Experience of Six Sigma/ Lean analytical techniques are a plus.
- Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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