Functional Specialist

6 months ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Courts Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150- Req ID: 63426**Location - Parramatta with access to hybrid working arrangements.**

**Temporary full-time opportunity (2-year contract)**

**Salary ranging from $106,025 to $117,363pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%)**

**Your role**

As Functional Specialist you will provide support to internal JusticeLink users (i.e. escalated calls from Help Desk Officers), external bulk users e.g. banks, Australian Tax office and other external agencies such as NSW Police, Online Registry users, Digital Audio transcript (DAT) users, members of the legal profession, and members of the public.

**What you’ll do**

As part of the Business Information Services (BIS) team you will provide functional support of the JusticeLink and related Courts, Tribunals and Service Delivery systems and related work practices.

**What we’re looking for**

Extensive experience in following areas - processing of civil matters, processing of criminal matters; Sheriff’s Office process, finance - and be able to provide expert advice in a timely manner.

Sound understanding of the Department of Justice business and current court processes/or equivalent State jurisdictions.

Proven ability to perform well under pressure, manage conflicting priorities and meet deadlines

Download the **Role Description**

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) with a brief outline on how you meet the requirements of the role.
- Give a recent workplace example that demonstrates how you engaged other teams/units to solve an issue to a successful resolution? (maximum 500 word response)
- Give a recent workplace example that demonstrates your ability to deal with a difficult client? (maximum 500 word response)

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit **Your recruitment journey on the DCJ website**.

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