Receptionist Communications

5 months ago

Toowong, Australia Brisbane Smiles Full time

**We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?**:
Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.

**About Brisbane Smiles**:
**Brisbane Smiles has been providing the best dental experiences to patients for 75 years**:
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First

In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.

**Role Details**:
Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.

Your daily tasks will include:

- Take New Patient phone calls and schedule appointments
- Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
- Work with Marketing to manage leads lists
- Complete lists and logs
- Recall phone calls and letters

**Who We’re Looking For**:
We’re searching for a Communications Receptionist who:

- Displays our core values
- Is a great communicator
- Can consistently provide excellent communications
- Is ready to work in a high-performing team environment

**Requirements**:Higher School Certificate

**What We Offer**:
**Privately owned and run practice with 75 years of history and a great team culture**:
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.

**Services, technology and facilities that allow you to focus on providing the best experience for your patients**:
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.

**A tight-knit and friendly team culture**:
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.

**Established patient base with high flow of new patients**:
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.

**Advanced technology and laboratory technical services**:
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.

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