Customer Service Coordinator

6 days ago


Toowoomba, Australia Coates Full time

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role in Toowoomba awaits**:
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Contribute to the achievement of team KPI’s - customer loyalty, sales revenue, safety
- Complete a variety of branch administrative duties - generate hire schedules, invoicing etc

**About you**:
As well as your natural customer service skills and strong work ethic, you will ideally:

- Have a friendly and sociable personality
- Thrive in a fast-paced work environment
- Be a quick learner with a high level of attention to detail
- Have intermediate computer skills (MS Word, MS Excel)
- Previous experience in a customer service role, and a genuine interest in helping others
- A proven ability to adapt to changing priorities and work conditions - _you enjoy working in a dynamic environment and can flex to meet shifting needs_
- Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions

**What you'll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Monday - Friday roster
- Flexible working arrangements to suit your lifestyle - ask us about start and finish times
- Rotating Saturday mornings where required
- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you



  • Toowoomba, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - 12 month fixed-term part time...

  • Service Coordinator

    8 months ago


    Toowoomba, Australia Queensland Health Full time

    The Service Coordinator will provide leadership and management in the coordination of the activities of the work unit, including workload monitoring, to achieve the efficient and accurate delivery of payroll outcomes to customers. **About Corporate Enterprise Solutions**: **What we are looking for**: - Demonstrated ability in the co-ordination and...


  • Toowoomba, Australia Clark Equipment Full time

    An opportunity for a Service Coordinator has become available in the service division of Clark Equipment Sales Pty Ltd Toowoomba branch. We are looking for a suitably experienced professional with a drive to succeed and the ability to follow company policy for a branch based role at our Toowoomba location. Experience in an administrative and customer...


  • Toowoomba, Australia Coregas Full time

    **Flexible work culture**: - **Supportive management and development opportunities**: - **Wesfarmers shares & other great benefits** **Who we are?** Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none. We have an exciting...


  • Toowoomba, Australia McLean Care Full time

    Are you experienced in aged care but want a more administrative role within an ever-growing industry? A rare and exciting opportunity has become available at McLean Care for you to be the new Client Services Coordinator. In your new role your primary responsibility will be coordinating the admissions and waitlists across McLean Care’s STRC (Short Term...


  • Toowoomba, Australia Findex Full time

    Looking for longevity in your career? look no further, we are seeking a motivated and great team player to join our team based out of our Toowoomba office. **Client Services Coordinator - Toowoomba** - Findex allows you to be the best version of yourself - Surround yourself with people who inspire and challenge you - Join a team passionate about making a...

  • Customer Service

    7 months ago


    Toowoomba, Australia McGregor Gourlay Full time

    **Introduction**: McGregor Gourlay Agricultural Services is one of the most dynamic privately owned rural services companies in Australia, employing over 150 staff across 17 branches located across North West NSW, the NSW Northern Rivers, the Darling Downs and the South West QLD Border Regions serving the townships and surrounding areas. We offer a highly...

  • Customer Service

    6 months ago


    Toowoomba, Australia McGregor Gourlay Full time

    **Introduction**: McGregor Gourlay Agricultural Services is one of the most dynamic privately owned rural services companies in Australia, employing over 150 staff across 17 branches located across North West NSW, the NSW Northern Rivers, the Darling Downs and the South West QLD Border Regions serving the townships and surrounding areas. We offer a highly...


  • Toowoomba, Australia Programmed Full time

    Our client in Toowoomba, who specializes in manufacturing Civil products, is currently looking for a customer service coordinator who can work collaboratively with the sales department to provide excellent service experiences for all customers. Reporting to the branch manager, you will be responsible for providing customer service, demonstrating product...


  • Toowoomba, Australia Queensland Health Full time

    About the Role Working within our Mobile Intensive Rehabilitation Team, you will be responsible for providing leadership in the development and implementation of the Queensland Care Coordination model to support people with severe mental illness and complex care needs. You will be focused on improving the coordination of services between government,...


  • Toowoomba, Australia Communities, Housing and Digital Economy Full time

    **You will do this by**: - Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities. - Supporting a team culture which thrives on communication,...

  • Forklift Operator

    4 months ago


    Toowoomba, Australia Adbri Masonry Full time

    **The role** This fast-paced role needs someone who has the ability to multitask and adapt to changing priorities with the ability to effectively communicate with other branches, customers and transport companies to ensure the smooth running of the facility. Reporting to the Sales Representative, you will be working as part of a friendly team who will help...

  • Coordinator

    1 week ago


    Toowoomba, Australia YMCA Brisbane Full time

    The YMCA is the fastest growing OSHC provider in the South East with over 50+ services, which in turn provides our staff with the ability to grow and move through the company as their careers head to the next level. We are currently recruiting for a **Coordinator** on a **full time basis, 38 hours per week** to join our team at **YMCA Darling Heights...


  • Toowoomba, Australia HB Recruitment Full time

    Full-time, Permanent opportunity with global organisation - Combined Administration and Customer Service skills required - Annual Salary Range from $55,000 to $59,000 Our client, a global leader in the innovation of water management equipment, is seeking a full-time, permanent Customer Care Coordinator for their growing business. Applicants for this role...


  • Toowoomba, Australia HAYS Full time

    An excellent casual opportunity with Australia's largest steelmakers for residential and commercial projects **Your new company** Hays has partnered with one of Australia’s largest steelmakers, supplying steel building products for residential and commercial projects across the country for over 150 years. Manufacturing an extensive range of products...


  • Toowoomba, Australia Classic Recruitment and Business Services Full time

    Toowoomba Bikes and Bits in partnership with Classic Recruitment are looking for an enthusiastic and engaging Customer Service Officer to join their team! With a passion for delivering excellent customer service and a can-do attitude, this role will act as first point of contact for customers, along with managing the online store. Toowoomba Bikes and Bits...


  • Toowoomba, Australia Ampol Full time

    Casual position, in an ASX listed company - Based at Toowoomba, QLD - Customer service focused within our Distribution Business **About the role**: Reporting to the Territory Manager, Queensland, you will be responsible for providing high quality service to customers, emphasis on safety and security and maintaining site appearance. You will be located at...


  • Toowoomba, Australia PFD Food Services Full time

    **Toowoomba**: - **Causal **Position** up to 38 hours per week**: - **Great Team **Environment** PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are Australia’s largest family operated Foodservice company with over 800 company owned...


  • Toowoomba, Australia Ampol Full time

    Permanent position, in an ASX listed company - Based at Toowoomba, QLD - Customer service focused within our Distribution Business **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting...

  • Customer Service Rep

    8 months ago


    Toowoomba, Australia PFD Food Services Full time

    **Toowoomba**: - **Above Awards Wages**: - **Great team **Environment** There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is **anything but...