Quality & Engagement Receptionist

2 weeks ago

Mayfield, Australia Firstchance Full time

**We are seeking a friendly, patient and reliable reception person for our dynamic organisation.**

The position is part time 15hr per week (Mon-Wed) or 16hr per week (Tue & Wed) but ideally with the flexibility to occasionally cover for leave taken by others.

Although experience in a similar role within a health or the disability sector would be well viewed it is not essential as on the job training will be provided.

**About the company**:
Firstchance is a leading Early Childhood Intervention Service offering support for families with a child with a disability in the Newcastle, Lake Macquarie and Port Stephens region. The company comprises of over 70 dedicated staff members who are great at what they do

**About the role**:

- Part time role available
- Our ideal applicant will be friendly, motivated and driven to provide quality customer service.
- The role requires the ability to provide friendly reception services, efficient and effective administration support to meet the needs of Firstchance and families.
- A detailed job description is available on the Firstchance website. firstchance.org.au/careers/career pathways/employment opportunities

**Duties**:

- Undertake reception duties
- Be a friendly and welcoming first point of contact for Firstchance
- Provide administrative support as part of the Quality and Engagement team
- Provide initial support or referral for onsite IT issues
- Contribute to continuous process improvement
- _Work as an effective member of the broader Firstchance team_

**Qualifications and experience**:

- Certificate III in Business Administration Services or equivalent
- Motivated to provide quality customer service supports
- Demonstrated administration skills, including document formatting, attention to detail and highly organised
- Demonstrated interpersonal and written communication skills and effective team work skills
- Demonstrated use of initiative, problem-solving skills and ability to work independently
- Demonstrated skills and experience in use of Windows and Microsoft Office computer packages

**Benefits**:

- Attractive salary packaging scheme
- Supportive and fun team driven by values based practice and committed to making a difference in the lives of children with a disability & their families
- Generous Professional Development allowance

**Application Pack**:
**Questions/Further Information**:
**_ FIRSTCHANCE COMMITMENT TO CHILD SAFE STANDARDS_**:

- Child protection, safety and wellbeing is central to all Firstchance practices and operations. Firstchance has a zero-tolerance approach to violence, abuse, neglect and exploitation in physical and online environments._
- Firstchance is committed to safeguarding children and young people from abuse and neglect. We engage in child safe practices and have appropriate systems in place to minimise the likelihood that we will recruit a person who is unsuitable to work with children or young people._

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