Head of Digital

5 months ago

Sydney, Australia NGS Super Full time

**Introduction**:
NGS Staff Benefits

Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.

About us

We are an award winning, national $14B public offer industry fund focused on the education sector. Click on the video below to learn more

The Role

As the Head of Digital, your primary responsibility will be to develop and implement digital strategy across all platforms whilst guiding the Digital team in the planning, development, and execution of a comprehensive digital strategy aimed at enhancing visibility, lead generation, and bringing the overarching digital roadmap to life.

**Key focus areas include**:

- Develop, drive and implement NGS digital strategy and roadmap in alignment and conjunction with overall customer experience strategy.
- Act as digital SME to the Fund while leading the Digital team in developing end-to-end delivery of multiple digital projects, providing strategic direction, concept development and design rollout of digital projects from inception to implementation.
- Work with the Chief Experience Officer to develop and implement the digital strategic roadmap.
- Lead and manage the Digital team, providing guidance, mentorship, and fostering a culture of innovation and continuous improvement.
- Manage the performance management process for direct reports to ensure that individuals meet agreed KPIs, meet training and development requirements, re-affirm their commitment to, and understanding of, organisational objectives, values, and behaviours.
- Lead the management of Google tag manager for tag deployment and Observepoint for tag auditing and governance.

You have
- Qualifications at an appropriate level in a relevant discipline i.e. Bachelor’s degree in one of the following disciplines: Business Studies, Finance or Digital as well as expert technical knowledge in digital production.
- A proven track record of effective customer delivery including methods to retain and grow customers.
- Demonstrable experience of integrated digital marketing technologies and services.
- Strong customer focus, gained in a competitive marketplace.
- Commitment to maintaining a current knowledge of new initiatives in respect of customer engagement within the finance/ superannuation and/or related sectors.
- Strong written, spoken communication and negotiation skills.
- Demonstrated commitment to achieving the needs of customers (members and employers).
- Experience in managing outsourced provider relationships to ensure the delivery of agreed service standards.
- Ability to build strong internal and external relationships.

Desirable
- Experience in superannuation.
- Post Grad Online Digital Production.

We are a super fund that has an exceptional work culture, provides a diverse offering in developing our people and offer many benefits including leave outside of the legislative requirements and you can be a part of it while earning an attractive remuneration package

Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

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