Relationship Manager

3 weeks ago

Perth, Australia Indigenous Business Australia Full time

**Title**:Relationship Manager **Position no**:5153

**Level**:IBA Level 5 ($96,194 - $106,650) **Last updated**:September 2023

**Location**:Perth **Term**:Ongoing

**Program**:Business Solutions

**Section**:Relationship Management

**Context**:
Indigenous Business Australia, partners and invests with Aboriginal and Torres Strait Islander people

who want to own their future. We go further than provide money; we invest in people, places and ideas

that are ready. We help make them real. We’re deeply invested in the financial success and economic

independence of Indigenous Australians. It’s why we exist.

We provide a range of services for Indigenous Australians to create wealth and accumulate assets,

take up investment opportunities, create business enterprises that provide additional employment

and by building mutually respectful and productive partnerships with Indigenous Australians,

government, non-government and private sector organisations.

Our staff are invested, informed, responsive, respectful and connected.

Through the Business Development and Assistance Program, administered by the **Business**

**Solutions **Branch, IBA helps Aboriginal and Torres Strait Islander peoples to start, acquire and grow

commercially viable businesses by providing pre-business guidance, business finance, business

development and business support at all stages of the business life cycle.

The **Relationship Management Team** oversees the IBA Enterprises’ business customer loan portfolio._ _

**Role**:
The **Relationship Manager** reports to the Team Leader and manages a portfolio of small to medium

size businesses (and their loans) during any stage of the business and loan life cycle. This is done in

accordance with IBA policy and procedure and with particular emphasis on improving emphasis on

monitoring and supporting business performance, identifying, and supporting business growth

strategies and credit risk management activities._ _

**Duties**:

- Under limited supervision manage a portfolio of customers, who are operating small to medium

size businesses (and their loans) within IBA policy & procedures.
- Customer engagement and relationship building to fully understand the businesses’

performance. Identifying areas for business improvement and possible growth opportunities.
Support the development of customer business acumen.
- Identify business risk early and assist IBA in the development and implementation of strategies

and solutions to manage the risk.
- Collect and analyse financial statements, reports and other information (as required).

Accurately capture, manage and report information.
** iba** **.gov.au**

**107 107**
- Management of arrears, non-performing loans, turnaround and voluntarily exit processes.
- Tracking customer performance and revising risk management plans, conducting business

reviews and customer visits as required.
- Co-ordination of the loan documentation and drawdown processes and ensuring customers

are supported throughout.
- Co-ordinate and prepare briefings, reports and submissions required by senior management

and prepare correspondence of a complex nature.
- Exercise Delegations in accordance with IBA policy & procedure.
- Other duties as required.

**Required capabilities**

These are essential unless otherwise indicated.

Knowledge
- Displays Aboriginal and Torres Strait Islander cultural capability:

- awareness and understanding of Aboriginal and Torres Strait Islander societies and culture
as well as the demonstrated ability to liaise, communicate and negotiate sensitively and
effectively with Indigenous individuals and communities;
- awareness and understanding of Australian Indigenous issues particularly as they relate to
small business.
- Tertiary qualifications in accounting, business or commerce or at least 5 years’ experience in

small business, accounting, banking, finance, insolvency or debt recovery is desirable.
- Attributes
- Significant level of personal drive and integrity including:

- professionalism and probity.
- engaging with risk and showing personal courage.
- commitment to action.
- promoting and adopting a positive & balanced approach to work.
- self-awareness and commitment to personal development.

Skills and Experience
- In the small to medium size business sector, a high standard of portfolio management and

customer focus, displaying a commitment to quality customer service and to the customer
being at the centre of everything.
- High level of business acumen and knowledge & understanding of business

concepts/operations/management relating to both small and medium size businesses,
business development, financial analysis and commercial lending and the ability to discuss
business needs, risks and formulation of strategies and implementation of solutions with
customers and delegates.
- Significant ability to negotiate confidently and communicate with influence, clarity and ability to

understand and adapt to an audience.-

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